iPod Return Policy...

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by soccerfan, Jul 19, 2004.

  1. macrumors member

    Joined:
    Aug 14, 2002
    #1
    OK, so I get the new PowerBook with the 15GB iPod on Friday.... you know the rest.

    The question is this - can I return it for the new one??!!

    I haven't even openend the box yet...
     
  2. Moderator emeritus

    SilentPanda

    Joined:
    Oct 8, 2002
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    The Bamboo Forest
  3. macrumors 6502

    Joined:
    Feb 19, 2004
    Location:
    Phoenix, AZ
    #3
    I just got a 15GB Friday too...I thought they were coming out in August,I hope I can exchange it.
     
  4. macrumors 68020

    Joined:
    Aug 9, 2000
    Location:
    54140
    #4
    14-Day return policy (from the physical Apple Store). I suspect it would be the same from the online ones.

    If it's opened, there is a $30 restocking fee. If not, there is no fee.

    (I just got my 15GB last Thursday, and it's going back within a week. But i've opened and used mine.)
     
  5. thread starter macrumors member

    Joined:
    Aug 14, 2002
    #5
    Well I did just call Apple... since I didn't open it, they'll exchange it for the new one!

    I bought from an Apple store (physical retail store)
     
  6. macrumors member

    Joined:
    Jun 30, 2004
    Location:
    New York
    #6
    I bought a 15GB to give to my father as a bday present but its laser engraved so i cant exchange it. damn it
     
  7. macrumors member

    Joined:
    Jan 13, 2004
    #7
    Theres some kind of 10 day guarantee to protect you from price drops and tech upgrades and such...I would raise hell until i got my way, and with Apple, its definitely possible. They are usually very understanding when it comes to customer service. Good luck!
     
  8. macrumors 6502

    Joined:
    Feb 19, 2004
    Location:
    Phoenix, AZ
    #8
    Woohoo!!! I returned my 15GB and got the new 20GB w/ Dock!
     
  9. macrumors newbie

    Joined:
    Jul 11, 2004
    #9
    I got mine for graduation less than a month ago. My mother spent 550 bucks (Canadian) on a 20GB. This is just as evil as anything Microsoft has ever done. Not sure I want a Powerbook now if this is what they call customer service.
     
  10. macrumors 6502

    jtgotsjets

    Joined:
    May 20, 2004
    Location:
    Lawrence, KS
    #10
    quit whining...
    ok, so the price dropped. that, you know, happens.

    if you want a new one so badly, why dont you try dropping your ipod and getting a new one?
     
  11. macrumors 6502

    Joined:
    Jul 9, 2003
    Location:
    NJ
    #11
    give Apple a call
    the guy i talked to was very nice once i explained myself and gave me $50 credit for the 15GB iPod i got so i'm not going to return mine
    as another option you can return if it's within 10 buisness days for a 10% restocking fee

     
  12. macrumors 68020

    Joined:
    Aug 9, 2000
    Location:
    54140
    #12
    Was it opened and used? Did you get it under the Cram and Jam promotion?
     
  13. macrumors 68040

    Kwyjibo

    Joined:
    Nov 5, 2002
    #13
    the new 20GB doesn't come with a dock. look at the the tech specs and the store
     
  14. macrumors 6502

    Joined:
    Feb 19, 2004
    Location:
    Phoenix, AZ
    #14
    I bought it at a Target,it was used and they didnt charge me any restocking fee's....I lucked out.
     
  15. macrumors newbie

    Joined:
    Jul 11, 2004
    #15
    Because not everyone has a couple hundred dollars to spend on every single whim they get?
     
  16. macrumors 68000

    Sharewaredemon

    Joined:
    May 31, 2004
    Location:
    Pitch forking mulch in Nova Scotia, Canada
    #16
    By dropping it he meant physically dropping it to break it that way they would send you a new one. I've been wondering about this, I have the applecare for my ipod 15 gig 3g adn I was wondering what would happen say in february if my ipod broke. Does anyone know if they would still have the 15 gigs 3g ipods in stock for repairs, or would they just give me a 20 gb 4g?
     
  17. macrumors 68020

    Joined:
    Aug 9, 2000
    Location:
    54140
    #17
    Sounds like a good idea in theory, but AppleCare on iPods doesn't cover droppage. Only manufacturing defects... I think you'd have a tough time pulling it off without Apple calling you on the lie. Too risky for me! If I were in your position, I *would* "drop" it and sell it on eBay, and use that money towards a new iPod. iPods hold their value pretty well. Original 5GB iPods still go for over $100.
     

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