Ipod Return!?!?

Discussion in 'iPod' started by john159, Nov 13, 2005.

  1. john159 macrumors regular

    Joined:
    Nov 6, 2005
    #1
    I want to return my ipod and exchange it for another becuase the hard drive or sumthin in the ipod shakes when i move it around... and i kno that cant be good... my 14 day return policy just ended less that 24 hours ago, is it the first 90 that i can return it or the only first 14 days!?!?! please jsut a little clarification here would be nice from any of you guys... thanks
     
  2. drater macrumors 6502a

    drater

    Joined:
    Oct 6, 2005
    Location:
    Boston, MA
    #2
    It is usually 14 days, so your time is up. However, call the apple store, talk to the manager and tell him what the deal is. Usually, they will be cool and let you exchange it. Make sure they understand that you dont' want your money back (if that is the case) and that you just want a functioning product.
    If they say no (which I doubt) call up apple (1-800-apl-care) and tell them what happened. They will most likely send you a dispatch and have it fixed. Maybe if you make sure they know that you are upset, they will send you the new one after they get the old one. Either way apple will replace it or fix it. Good luck and sorry to hear you got one of the disfuctional children of the ipod family.
     
  3. lolex macrumors member

    lolex

    Joined:
    Nov 3, 2005
    Location:
    where ever the Sun shines
    #3
    I think it's absolute yours customer right to get replace for a product that didn't function well within a fair reasonable time.

    I think your case is more than reasonable to do so. :)
     

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