I bought my 3g 40GB iPod in February of 2004 at the local Best Buy. This week, it started giving me the folder/exclamation mark icon. I've tried all the "solutions" to this issue I could find, from Apple's support pages to various iPod related forums. None of them have solved the problem. Now, all my iPod does is cycle through restarts, never making it past the Apple logo to the menu. I remembered yesterday that I purchased the 4 year "Performance Service Plan" from Best Buy, and managed to find my receipt with it. I have all the accessories (minus two earbud covers) in good/decent condition, and the iPod itself is intact save for the usual collection of surface scratches because I never did get around to buying a cover for it. My first question is, should I be able to take my iPod in and have it replaced? Or will they try to ship it to Apple for repairs? My second question is, since the 60GB photo is $100 less ($399) than what I paid for my 40 ($499), and does not come with a dock or firewire cable (or remote?), is there a chance they'll refund me the difference so I can get a dock and a firewire cable? Any advice or suggestions would be appreciated. Thanks!