Is AppleCare needed to do a direct mail-in repair?

Discussion in 'Mac Basics and Help' started by slb, Mar 8, 2006.

  1. slb macrumors 6502

    Joined:
    Apr 15, 2005
    Location:
    New Mexico
    #1
    I've spoken to Apple support twice through Apple Web Chat and once on the phone, and I'm confused about AppleCare. Am I allowed to request a direct mail-in for repairs on my iMac with my complimentary support, or do I have to purchase the three-year AppleCare Protection Plan for such support features? Is there a difference between complimentary support and AppleCare besides the length of time they're good for? For various reasons, I can't make the 70-mile trip to the nearest authorized tech location, and I need to mail my computer in somehow.
     
  2. treblah macrumors 65816

    treblah

    Joined:
    Oct 28, 2003
    Location:
    29680
    #2
    When my iBook logic board failed during its first year Apple sent a S.A.S.Box to my house free of charge. If they acknowledge you have a faulty iMac demand a shipping box.
     
  3. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #3
    Yeah, you can do mail in repairs without AppleCare as long as you're under the 1 year warranty.
     
  4. slb thread starter macrumors 6502

    Joined:
    Apr 15, 2005
    Location:
    New Mexico
    #4
    Thanks. I was confused since the gentleman I spoke with in Apple Chat never mentioned this possibility and tried to get me to do onsite repair through AppleCare, which I'm out of range for anyway.
     

Share This Page