Is ATT allowed to change my upgrade date?

Discussion in 'iPhone' started by andrewjh07, Feb 9, 2011.

  1. macrumors member

    Joined:
    Jun 14, 2009
    #1
    I have been a loyal customer for 8 years and my upgrade date on my family plan (4 lines) was scheduled for 2/21/11(all lines had this date) since I started checking every month or so since the beginning of last year. I checked today and they all had been moved to late July for 2 of the phones and to September for the other two.

    I HAVE payed all bills in full on time. I have no idea why they would do this. There are 2 iphones on the account but both were purchased last January.
     
  2. macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #2
    Give 'em a call and ask for an explanation
    Only way you will find out
     
  3. macrumors 6502a

    Joined:
    Jul 15, 2010
    Location:
    Northeast Ohio
    #3
    same thing happened to me, was supposed to be 1/31/11 and changed to 4/29/11. no idea why. Id call and complain if it affected my ability to get the iPhone 5 but it doesnt.
     
  4. macrumors 6502

    Joined:
    Feb 2, 2011
    #4
    Same here. I've always had great service from AT&T, so I called, and sure enough there's a glitch their working on.

    She rolled my dates back to the correct date, And gave me a fifty dollar goodwill credit ! Now you see why I'm a very happy AT&T customer.
     
  5. macrumors 65816

    Goldinboy17

    Joined:
    Jun 21, 2010
    Location:
    San Francisco, Ca
    #5
    Well technically you signed a two year contract. I don't believe it stipulates AT&T having to give you upgrades, it's just something they do to keep us happy and from leaving the minute the contract expires. A call should fix this though, I'd be peeved if they moved my upgrade date so far back.
     
  6. macrumors 68020

    Joined:
    Mar 21, 2010
    Location:
    Philadelphia
    #6
    The main line is available for yearly upgrade if you are on 1400 minute plan. Other lines are usually available for upgrades 18 months.
     
  7. thread starter macrumors member

    Joined:
    Jun 14, 2009
    #7
    well i was on the phone for over an hour with the lady and finally she told me the reason: our family plan that was 39.99$/month had "expired", as in they no longer offered this deal. When this deal expired, the phones upgrade dates got pushed back as a result. Sounds like a huge pile of BS to me. I think she either A.) did not care or B.) just didnt have any fricken clue
     
  8. macrumors G5

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #8
    Agreed. I'll never understand why people come here and ask these types of questions instead of contacting the appropriate company.
     

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