Is macmall a trustworthy place to buy from?

Discussion in 'Buying Tips and Advice' started by munckee, Feb 19, 2006.

  1. munckee macrumors 65816

    Joined:
    Oct 27, 2005
    #1
    Anyone have any horror stories that might deter me from purchasing from them?
     
  2. rdowns Suspended

    rdowns

    Joined:
    Jul 11, 2003
    #2
    I've purchased from them in the past. No problems. They are one of the biggest and oldest Mac sellers online.
     
  3. crazzyeddie macrumors 68030

    crazzyeddie

    Joined:
    Dec 7, 2002
    Location:
    Florida, USA
    #3
    They are old and basically reliable. They've shipped me a few products that aren't correct (like they advertise a version 2.0, but end up shipping me something different), but no problems returning, etc...
     
  4. AuPhalanx macrumors regular

    AuPhalanx

    Joined:
    Apr 23, 2004
    Location:
    Wilkes-Barre, PA
    #4
    Hi, munkee!

    I don't have a horror story. I ordered my iBook from them a few years ago. I got free RAM, FirstEdge accounting software, and a free Targus laptop bag. Everything shipped on time; the price was good; and everything came as advertised. No complaints here! I'm certain someone will post a horror story soooner or later as that is the nature of ANY business. My experience, though, has been positive.

    Have fun... Tony.
     
  5. Chrispy macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #5
    I have always had good luck with then as well.
     
  6. buryyourbrideau macrumors 65816

    buryyourbrideau

    Joined:
    Mar 1, 2005
    Location:
    Chicago
    #6
    Go for it.

    They are very reliable and most definitely not shady.

    :)
     
  7. cslewis macrumors 6502a

    cslewis

    Joined:
    Jul 23, 2004
    Location:
    40º27.8''N, 75º42.8''W
    #7
    I bought a laptop bag... it was a day late, but that was UPS's fault.

    I'd order from them again.
     
  8. macbwizard macrumors 6502

    macbwizard

    Joined:
    May 23, 2005
    #8
    I've had good luck with them as well. I got a great deal on an iPod from them.
     
  9. munckee thread starter macrumors 65816

    Joined:
    Oct 27, 2005
    #9
    Thanks everyone! Looks like I'll be calling them today or tomorrow.
     
  10. AstrosFan macrumors 6502

    AstrosFan

    Joined:
    Jul 26, 2005
    #10
    I have not personally ordered from them, but I have heard many people on this forum speak highly of them.
    When I looked on CNET, they are rated as a "Certified Merchant" with a 5-star rating.

    http://reviews.cnet.com/4011-5_7-225890.html?tag=mlpmerch

    Interestingly, though, if you look on www.resellerratings.com, they get very low marks with MANY "dissatisfied" reviews. Everything that I have read about them is favorable, so I must believe that the reviews are the result of unscrupulous competitors, but it does make you wonder.

    http://www.resellerratings.com/seller1554.html

    I think you'll be fine, given the numerous positive testimonials on this website. In the end, I would much rather trust the folks on this website than relatively 'anonymous' feedback on websites like Reseller Ratings.
     
  11. mustard macrumors 6502a

    mustard

    Joined:
    Dec 28, 2005
    Location:
    NJ
    #11
    Big fan of macmall but...

    I have purchased 3 computers through them as well as many accessories with great satisfaction. I have had two separate instances that required almost daily calling regarding rebates. There rebate are very confusing on what is required and plagued with conflicting info. (eg. "...postmarked within 20 days of purchase date" then later on down the page it says "...postmarked within 20 days of delivery". As well as other confusing information about what justifies a UPC label, one part says photocopy is ok and then later states it must include the cardboard backing, exc.) Due to these errors they declined both rebate applications which required me calling and pointing them out, they then obliged and granted the rebates.

    The two rebate issues I have had with them were finally resolved but they were nuisances. But I still do all my non-apple store purchases thru them.
     
  12. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #12
    Nearly all of my problems with online retail shops are as a result of UPS.
     
  13. njmac macrumors 68000

    njmac

    Joined:
    Jan 6, 2004
    #13
    They did not send me my rebate, other than that everything was ok.
     
  14. Kingsly macrumors 68040

    Kingsly

    #14
    I have purchased three computers, numerous accessories, and repair service from their walk-in store and they are great! If it weren't for the educational discount I got from Apple I would've bought my MBP from MacMall.
     
  15. davincitek macrumors newbie

    davincitek

    Joined:
    Oct 31, 2005
    #15
    bait n switch bastards

    Bought a powerbook back in october w/RAM upgrade & their "free" nano offer. They denied the rebates for both and refuse to answer phone calls or emails. RUN AWAY, VERY FAST. I will never deal with them again and will tell anybody who will listen about their disgraceful behavior.
     
  16. bootedbear macrumors 6502

    bootedbear

    Joined:
    Sep 13, 2004
    Location:
    Austin, TX
    #16
    I've bought almost all my Mac hardware and software from MacMall and have never had a complaint.
     

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