Is this how Apple customer service works?

Discussion in 'General Mac Discussion' started by macktheknife, May 9, 2003.

  1. macktheknife macrumors 6502a

    macktheknife

    Joined:
    Jan 24, 2002
    #1
    I'm not sure if this case been publicized in these threads here at MR, but I think it's very interesting. First read this guy's case to get a background on the situation. I wonder how truthful it really is, but I think it makes for interesting reading. You can find the original posting here--just scroll down to the last posting on the bottom.

    Read it and take it (as with everything you read online) with a grain of salt:

     
  2. macktheknife thread starter macrumors 6502a

    macktheknife

    Joined:
    Jan 24, 2002
    #2
    Part II

    Here's the second part:

     
  3. acj macrumors 6502

    Joined:
    Feb 3, 2003
    #3
    yikes

    Sometimes purchasing items with certain credit cards, like the mastercard (which I don't own but my workplace uses) will double the manufacturers waranty, and be sure it is held too. This is a really nice feature.

    This example doesn't completely compare because it was only one problem, but I have always been impressed with it: An HP laptop at work (what a fat beast!) had screen flickering problems. HP gave us a fedEx account number and had us ship overnight. The laptop returned, fixed, with a new inverter (I think) two mornings later. And this was to Alaska. We were only down 1 day. Wow!

    Another time our friend killed his (even bigger :p ) HP by walking around in slippers on carpet and then plugging in an audio jack, which sent a gigantic spark, frying the computer. In the same turnaround, HP recovered his lost data and put it on a new hard drive.

    Not that I particularly like HP notebooks, but other companies should take an example from their outstanding service.
     

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