First of all let me start by saying how much i hate apple's customer support. I called them about this issue all they do is transfer me, waste my time, and not solve my problem, then the ask me if i want to buy more support, after not giving me any. Second I want to say how grateful i am that this site exists. I get WAY more support here than i could ever get from apple. Thanks. Here is my problem. I'm using iSync and .mac. I often when i sync with my .mac account using system preferences, i sometimes get an error saying my .mac login failed. I don't know why, the username and password are correct. This happens sometimes. The other day i was syncing the info on my two computers (MB and G5). The address book info got messed up on the MB, and right now is fine on the G5. But when i try to sync on the G5 to .mac, it says that its going to delete everything on the computer. Long story short its messed up. I want to know: a. how do i reset the info on to .mac b. How do i make sure that everytime i use it prompts me with the question box that lets you choose whether you want to replace date or merge data. This doesn't happen all the time. c. When it says its changing data as in changeing 5 of your contacts or something it defines what exactly its changing and lets me choose. I want thest options everytime.