iTMS refund!?!

Discussion in 'iPod' started by treblah, Nov 16, 2005.

  1. treblah macrumors 65816

    treblah

    Joined:
    Oct 28, 2003
    Location:
    29680
    #1
    I pre-ordered an album a month ago and when it was finally available one of the 'bonus pre-order songs' did not download. So I sent Apple a short message asking if my download did not complete or if that song was dropped by the artist/label. I really didn't expect anything to come of it.

    Month and a half later I get an apology from iTMS plus a $9.99 credit to my account. Totally unexpected but it really made my day. :)

    Anyone else ever have this happen to them?
     
  2. Phatpat macrumors 6502a

    Phatpat

    Joined:
    Jun 15, 2003
    Location:
    Washington DC
  3. Kernow macrumors 65816

    Kernow

    Joined:
    Sep 30, 2005
    Location:
    Kingston-Upon-Thames
    #3
    Yup - downloaded 'Some Cities' by Doves and the first two tracks were corrupted. I emailed them and got the refund back within the week. Like you I was really surprised that it worked, but it's a good thing that they do respond in this way. I subsequently found out that the masters supplied by the record company were corrupted, and everyone who downloaded on the first day of release got the dodgy versions.

    As I recall, there is an iTMS feedback page with a box you can use for emailing them. Didn't believe it would work before I tried, but was happy to be proved wrong.
     
  4. treblah thread starter macrumors 65816

    treblah

    Joined:
    Oct 28, 2003
    Location:
    29680
    #4
    Used the form at the bottom of this page.
     

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