iTunes 11 missing iCloud content

Discussion in 'Mac Apps and Mac App Store' started by TrackZ, Dec 18, 2012.

  1. macrumors member

    Apr 16, 2010
    Anyone seen this?

    I did the update the iTunes 11. Now all my cloud movies and tv show entries are gone. They don't show in the library. In addition, the little cloud button next to the media type drop down is just gone. Also, on the View menu, the "hide items in the cloud" option is there, but it's grayed out. I can't click on it to change status.

    I tried signing out and back in to my iTunes account. No change.

    It did let me download app updates, so my account is working.



    Bah, never mind. There was a preferences option I was overlooking. Not sure why updating disabled it, but it's working now.
  2. daryl64, Dec 19, 2012
    Last edited: Dec 19, 2012

    macrumors newbie

    Aug 14, 2012
    iTunes 11 missing iCloud content

    I'was having issues as well.

    About 3 days ago I was using iTunes 11 and all my TV/Movie iCloud purchases were showing and they just disappeared in an instance. I tried the show/hide cloud items from the view menu and nothing. The only items I had were those that are currently on my PC.

    I hadn't noticed that there had been an iCloud update and the preference switched back. This is a rather annoying feature!.
  3. macrumors 68030


    May 27, 2006
    Miami, FL
    I had this happen. A message popped up saying that I had to periodically log back into iCloud.
  4. macrumors member

    Jan 12, 2008
    Mind sharing that Preference option with the rest of us?
  5. macrumors newbie

    Dec 4, 2007
    iTunes Menu -> Preferences -> Store -> Check the box next to"Show iTunes in the Cloud purchases"

    Also, make sure that within iTunes:

    View Menu -> "Show/Hide Movies in the Cloud" shows "Hide...." otherwise you won't be able to see the movies in the cloud.
  6. macrumors newbie

    Nov 29, 2012
    Thanks a lot for that info on how to get the iTunes in the cloud purchases back in view. All of my movie and TV show purchases suddenly disappeared from iTunes today and I was going crazy trying to figure out why and how to get them back. I found this post and it's exactly what had happened, the one checkbox "Show iTunes in the Cloud Purchases" was unchecked. I have no idea why or how it became unchecked, but thanks for sharing the solution!
  7. macrumors 65816


    Sep 1, 2010
    Supurb, worked like a charm, now apple, why did the iTunes update UNTICK this box ... sloppy programming guys
  8. macrumors newbie

    May 13, 2013
    Two things to try:

    1) You aren't showing purchases from The Cloud in your iTunes lists. To fix this in iTunes on your computer:

    In the menu bar > iTunes > Preferences > Store (Store Preferences) > Show iTunes In The Cloud Purchases (Enable this)

    2) You've accidentally 'hidden' your purchases so they don't show up in your iTunes account. To fix this, you need to go into iTunes on your computer:

    Go to the iTunes Store > Quick Links (on the right side) > Account > (about half way down) iTunes in the Cloud > View Hidden Purchases > Click on TV Shows (or movies or music) and go down the list and click "Unhide" for EVERYTHING you want back.


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