iTunes 7.0.1.8 + SLVR = Woes

[SLVR]

Hi everyone;

So up to this week; the Motorola SLVR has been a great purchase - and I will buy an Apple phone when one is made; but until that time - I'm stuck using the SLVR.

Well since the release of iTunes 7.0 - nothing purchased since the release, has successfully synced with the SLVR.

I've reinstalled iTunes 7.0 - on a Windows XP box, and a Mac OS X box, reset the phone to factory defaults; replaced the Flash Card......

And nothing plays - totally skips over the music, like a skipping or mis-authorized song. Except it does this through all 100 titles on the SLVR.

Has anyone, successfully synced the SLVR with iTunes 7 - I am especially interested in the Windows side; my coworkers and myself use the iTunes for Windows at work, and Mac's at home.

Any help is greatly appreciated!

-Matt-

 

[andrew050703]

I know it's not much help, but I've got a similar problem with my RAZR v3im that i just bought.

I don't know if its anything to do with itunes 7.x, but only 2 songs out of my library play - don't know why they will but everything else won't.

with regards to syncing, i tried it via isync which worked - itunes recognises it and syncs stuff, but it just won't play

EDIT: - clarity

 

[aussiemac86]

My ROKR seems to still be working fine after the update (synced twice since update). I know its not a SLVR, but id imagine the software to be similar on the phones.

 

[andrew050703]

My ROKR seems to still be working fine after the update (synced twice since update). I know its not a SLVR, but id imagine the software to be similar on the phones.

have you added anything since the update (new songs etc.) - I only got my phone after updating - its weird that only a few songs play (rather than all of them not playing)

 

[SLVR]

I have emailed Apple technical support .... While they "look further into the issue" - after reading a few postings from CNET most Motorola phones will not work after using iTunes 7; also noted; its new music, not the older music you already have.

On the Windows side the phone mounts, and syncs- but when playing the music just skip's; much like my old 40GB iPod.

On the Mac side; it takes forever for the phone to be found; then syncs, and repeats the skipping.

I have to say, I am really bummed out - this is a bad release of softare; especially on the Windows side - even on a Dual Xeon system; the program becomes non-responsive; slow and clunky after a period of time. This is especially bad, as 6 never had an issue to speak of. Overall; the software runs almost as bad as Outlook 2007- or on the Mac side; its like running Claris Works in Classic.

This has nothing to do with Windows; this had everything to do with Apple.

 

[yg17]

It's a Motorola phone, it's not supposed to work

 

[SLVR]

It's a Motorola phone, it's not supposed to work

...................Almost as bad as Apple's tech support.

 

[macg4]

i wouldnt think it would be that hard

 

[SLVR]

i wouldnt think it would be that hard

Apple refunded my purchases back to me; I guess you can say I won?

Too bad that they cant figure out everything that is going on .... on the plus side; money is back in my account today; and well -- I guess I'm neutral.

Does this admit there is an issue? In the Apple world; usually.

 

[andrew050703]

Apple refunded my purchases back to me; I guess you can say I won?

Too bad that they cant figure out everything that is going on .... on the plus side; money is back in my account today; and well -- I guess I'm neutral.

Does this admit there is an issue? In the Apple world; usually.

cool - what did you say 2 get your money back?

I just purchased another track to see if anything had changed - it seems that my itunes 6 stuff works, my itunes 7.0 stuff doesn't, but anything after the most recent update will play (at least on my razr v3im it does).

Anyone else notice that tracks downloaded under the latest iTunes update will work - or is it just me?

do you reckon I could get a refund on the songs that won't play on motoitunes?

 

[SLVR]

cool - what did you say 2 get your money back?

I just purchased another track to see if anything had changed - it seems that my itunes 6 stuff works, my itunes 7.0 stuff doesn't, but anything after the most recent update will play (at least on my razr v3im it does).

Anyone else notice that tracks downloaded under the latest iTunes update will work - or is it just me?

do you reckon I could get a refund on the songs that won't play on motoitunes?

Here is the exact message from Apple:

"Dear Matt,

Thank you for your patience while Apple has investigated the issue your reported with your Motorola SLVR phone not playing your iTunes Store purchased music since upgrading your software to iTunes 7. I apologized for the wait.

The latest version of iTunes fixes this issue. I have just placed all of the content you purchased since September 12th, 2006 back in your account so that you can redownload it. This is necessary to resolve the issue you have been experiencing. Please follow these steps to upgrade iTunes and redownload your purchases:

1) Download and install iTunes 7.0.1, which was released on September 27th, 2006. It can be downloaded free of charge:
http://www.apple.com/itunes/download/

2) After upgrading, open iTunes.

3) From the Store menu, choose Check for Purchases.

4) Enter your iTunes Store account name and password and click Check.

Your purchases should begin redownloading and they should no longer be affected by this issue.

If you use an iPod video, make sure you've got the latest iPod software, available free of charge:
http://www.apple.com/ipod/download

If installing the latest version of iTunes does not resolve the issue you are experiencing, please reply to this email.

Thank you for being an iTunes Store customer. Apple appreciates your business. "

I just emailed for support through the iTunes software ... if all else fails go to http://www.apple.com/support/iTunes and find the "Email us" button.

 

[andrew050703]

Here is the exact message from Apple:

[MESSAGE]

I just emailed for support through the iTunes software ... if all else fails go to http://www.apple.com/support/iTunes and find the "Email us" button.

thanks SLVR - i did the same and got an identical response

well done apple - i'll not be dissolusioned

 

[SLVR]

thanks SLVR - i did the same and got an identical response

well done apple - i'll not be dissolusioned

No prob..

 

[SLVR2]

So now the SLVR is working with iTunes 7.0.1? If so, that's good. I just got the SLVR, so hearing about all these problems didn't make me too happy.

 

[SLVR]

So now the SLVR is working with iTunes 7.0.1? If so, that's good. I just got the SLVR, so hearing about all these problems didn't make me too happy.

All is good, I haven't had any issues. Works on the Mac and the PC. Just make sure that if you have purchased things since the release of iTunes 7 - you request from Apple that you need them to work with the SLVR. They will send you the form email (above) and you will be all set.

Otherwise, I am a happy owner.

M

 

[macTraveler2]

Thanks for the info. I verified the songs I purchased under 7.0 will not play where the ones I purchased under 7.0.1 will.

Now the problem is contacting Apple. I clicked on the link you provided and it failed. I searched the Apple website for nearly an hour and could not find where to send them an email. I have lots of apple products and support contracts but cannot find where and how to send them an email requesting they put the 3 songs I purchased under iTunes 7.0 back in for download.

Anyone have any idea how to do this or should I just spend the 3 bucks and stop waisting my time! (and begin to think twice about ordering Mac products).