Here's my story: After downloading the iTunes 7 update, I plug in to update my iPod. It sucessfully updates. I unplug it and there is no music on it. I restore it only to get the folder with the !. For about a week I get the error message that I cannot eject it because the files are in use by another application. For another week, I get the message that the disk is not mounted, cannot be written to or read and cannot be restored. I have tried every restore and erase trick. I called Apple and they said that there is nothing they can do because the hard drive is bad. During these two weeks of trying to restore it, whenever the iPod had power, it would show the apple on screen, then the folder with the !, then it would abruptly stop spinning and restart. It would go on this cycle until it lost power. Don't you think that two weeks of this destructive spinning would ruin a perfectly good hard drive? Now apple will not cover the damages. Does this seem like a logical conclusion or am I coming from left field? Any suggestions? I really don't think I should have to pay for damages caused by Apple's faulty product. The technician on the phone said that the licensing agreement says something along the lines that I can't be gauranteed the safety of my iPod's hardware while using this software. Does anyone have a copy of the licensing agreement? Thanks.