itunes 9 won't recognize my iPhone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by bobm67, Sep 21, 2009.

  1. macrumors newbie

    Joined:
    Sep 21, 2009
    #1
    hi folks,

    I have a 3g Iphone with firmware 3.0 jailbroken. Vista PC

    I updated my itunes from 8.1.1 to 9. Update was successful, but now Itunes cannot read content of my iPhone.

    Not sure what to do to be able to sync my phone again. I know I could reset the phone, but I would rather not unless I have to.

    Anyone have any tips, or suggestions?

    Thanks in advance.
    Bob
     
  2. macrumors member

    SWISSHAT

    Joined:
    Jul 23, 2009
    #2

    Was it that badly scratched?
    :D
     
  3. macrumors P6

    -aggie-

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    #3
    Try reinstalling iTunes. If tha doesn't help do a complete uninstall of iTunes per the Apple website and reinstall.
     
  4. thread starter macrumors newbie

    Joined:
    Sep 21, 2009
    #4
    Thanks,

    I tried that, but it still won't read the iPhone content


    Anything else I can try?
     
  5. macrumors P6

    -aggie-

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    #5
    Have you made sure that it can be read on another computer?

    When you plug it into the USB does the computer see the phone?
     
  6. thread starter macrumors newbie

    Joined:
    Sep 21, 2009
    #6
    Computer definitely sees the iPhone. Won't plugging it into another PC with itunes wipe out my iphone content?
     
  7. macrumors P6

    -aggie-

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    #7
    I wasn't saying to go into iTunes on another computer. I just wanted to make sure the USB sees the iPhone. However, no, if you have iTunes set up on another computer to not auto sync, then you can look at the contents of the iPhone (just don't click sync).

    Anyway, you don't need to do that, since the USB works from what you say.

    Try following this advice for Windows:

    http://support.apple.com/kb/TS1495

    Or here for a Mac:

    http://support.apple.com/kb/TS1591
     
  8. thread starter macrumors newbie

    Joined:
    Sep 21, 2009
    #8
    thanks again aggie...


    Those are the instructions I tried earlier. Still the same issue.

    Itunes sees the Iphone when I plug it in, it even starts when I plug in the iphone. The problem is that i get a message saying "Itunes cannot read the content of the iphone"
     
  9. macrumors P6

    -aggie-

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    #9
    Jeez, I see what the problem is now. You have iTunes 9, but OS 3.0. IDK what the experience is with people using iTunes 9 w/ OS 3.0. You might want to delete iTunes and go back to iTunes 8.1.2.
     
  10. thread starter macrumors newbie

    Joined:
    Sep 21, 2009
    #10
    I already tried that. Went back to 8.1.1 with the itl file from my 8.1.1, and got an error that I needed itunes 8.2 when I connected to the iphone (couldnt read content, update to 8.2) I Updated 8.2 and got the same message as now with 9
     
  11. macrumors P6

    -aggie-

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    #11
    Do you have another computer you can try? If so, see if it will recognize your phone in iTunes. Make sure auto sync is off.

    At least you can find out if something will recognize it, and then determinine what you want to do from there. I'm thinking you're eventually going to have to do a DFU restore, but then you'll lose your jailbreak. But maybe can somehow restore from a backup. IDK, since I'm not a jailbreaker.
     
  12. thread starter macrumors newbie

    Joined:
    Sep 21, 2009
    #12
    thanks aggie, I really do appreciate it!


    Bob
     
  13. Guest

    #13
    I have the exact same problem

    I am getting the same thing. I can't remember if this is the first time syncing my phone since upgrading to itunes 9. I also have a 3G on FW 3.0 that is jailbroken, but I have a 2G on FW 3.0.1 jailbroken and is has no problems on itunes 9. Both phones are setup in tunes on the same computer and the computer recognizes my phone and the driver is up to date and started, etc. I tried reinstalling itunes but not completely removing it and reinstalling but it looks like that won't help. I am running Vista, but I also have a computer running Windows XP so I am going to see if that computer recognizes my phone tonight. If someone has any idea of what to do besides DFU restore and rejailbreaking (I have Cydia packages not yet backup up in itunes) PLEASE let me know. If not I guess this is a good time to upgrade to a newer FW, but I am worried I will not be able to restore from my backup in itunes and loose all my contacts, etc.
     
  14. Guest

    #14
    Update to my post. Restarting the computer and iPhone several times solved the problem.
     

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