iTunes crashes on startup

Discussion in 'Mac Apps and Mac App Store' started by ClarkeB, Feb 22, 2005.

  1. ClarkeB macrumors 6502

    ClarkeB

    Joined:
    Jan 24, 2005
    #1
    My iTunes worked last night, but today, every time I try to start it, it crashes. I rebooted my computer twice and each time it's the same. I've opened it by clicking on the icon in the dock, by opening it from the Applications folder, and by opening an mp3 that opens default in iTunes (all with and without my iPod plugged in). And each time it is the same...crash!

    Can anyone help me?

    Thank you.
     
  2. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #2
    Repair disc permissions in Disc Utility.

    Force maintenance in Terminal:

    sudo periodic daily
    sudo periodic weekly
    sudo periodic monthly

    Update prebindings in Terminal:

    sudo update_prebinding -root / -force

    Zap PRAM on startup (Hold CTRL-ALT-P-R until second chime).

    Report back if you still have a problem and we'll look in the plist directory.
     
  3. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #3
    Are you German? That's the most efficient and direct post I've EVER seen! :) Maybe you've typed this before...
     
  4. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #4
    My last name is Reich... :D
     
  5. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #5
    I won't hold it against you, I have quite a few German friends... ;)
     
  6. Mechcozmo macrumors 603

    Mechcozmo

    Joined:
    Jul 17, 2004
    #6
    Most everyone here has had to type that at least once....
     
  7. ClarkeB thread starter macrumors 6502

    ClarkeB

    Joined:
    Jan 24, 2005
    #7
    I held control+alt+p+r at startup and nothing happened. I did everything else and still no iTunes. What should I do now?
     
  8. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #8
    Why start the hard way?

    What's the point of running the periodics? That won't help keep iTunes from crashing.

    Why not tell us what version of OS X you're running, and what version of iTunes? This is helpful information. ;)

    Start by looking at the crashlogs. Post them here if you need clues.

    Remove the .plist first. Put it on your Desktop and then start iTunes, if it works, trash the .plist, if it still crashes, put your old .plist back.

    ~/Library/Preferences/com.apple.iTunes.plist
    ~/Library/Preferences/com.apple.iTunesHelper.plist
    ~/Library/Preferences/com.apple.iTunes.eq.plist
     
  9. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #9
    We were gettting to the .plist... :D

    And, I doubt any of the maintenance hase been done, so why not just do it while we're toying about?
     
  10. ClarkeB thread starter macrumors 6502

    ClarkeB

    Joined:
    Jan 24, 2005
    #10
    I moved the plists to my desktop and then started iTunes. It ran like it was its first time ("Connect to Internet for audio", etc. preferences) and then opened and quit.
     
  11. ClarkeB thread starter macrumors 6502

    ClarkeB

    Joined:
    Jan 24, 2005
    #11
    Oh...I'm running OS 10.3.8 and iTunes 4.7.1 or whatever the most recent one is (4.7.1?)
     
  12. ClarkeB thread starter macrumors 6502

    ClarkeB

    Joined:
    Jan 24, 2005
    #12
    My iTunes is officially gone. The application icon has turned into the Appleworks file icon and won't even open a little. :confused:
     
  13. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #13
    The crashlogs would be most helpful..

    Are you using any 3rd-party plug-ins for iTunes? Remove them.
    ~/Library/iTunes/iTunes Plug-ins/

    It's possible that the .xml file and/or iTunes 4 Music Library are messed up.

    It's also possible that there's a messed up mp3 in your iTunes library.

    At this point you should probably hedge your bets and restart from the installer CD and run the Disk Repair, just to be safe.
     
  14. ClarkeB thread starter macrumors 6502

    ClarkeB

    Joined:
    Jan 24, 2005
    #14
    I reinstalled from the installer CD and it didn't reinstall iTunes. Also, the download from apple.com for iTunes won't install for me.
     
  15. ClarkeB thread starter macrumors 6502

    ClarkeB

    Joined:
    Jan 24, 2005
    #15
    I reinstalled the entire OS and my iTunes logo came back. It still continues to crash. How should I go about posting the crash log (copy->paste?)

    Thanks.
     
  16. timnosenzo macrumors 6502a

    timnosenzo

    Joined:
    Jun 21, 2004
    Location:
    ct, us
    #16
    Probably unrealted, but I had a similar problem...my iTunes would crash every time I logged into my profile (iTunes would auto-start because my iPod was plugged in). I fixed it by doing a restore to my iPod. After that, everything was fine.
     
  17. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #17
    An OS reinstallation was a pointless step. Copy and paste the last entry of the crashlog into the forum. Put it in code tags please.
     
  18. eemacias macrumors newbie

    eemacias

    Joined:
    Dec 12, 2006
    #18
    Fixed!

    Hello, today i had the same problem, started checking if worked the iTunes from other Mac mounted volume, worked OK, then in other fresh new session, worked OK from original disk Apps folder, then in the edge of madness i realized to move iTunes to other folder on the original disk, then worked OK, its a very bizzarre situation, now i run iTunes from mi Home folder until someone discover the reason.
     
  19. ezramoore macrumors 6502a

    Joined:
    Mar 20, 2006
    Location:
    Washington State
    #19
    bump. I've been having the same problem. was there ever a solution?
     
  20. dandiggs macrumors newbie

    Joined:
    Jul 11, 2006
    #20
    Weird that this thread just kind of died... where were the crash logs?

    I was having a very similar problem, a beachball and freezing. Furthermore, it wouldn't even force quit using Activity Monitor OR using the kill command in Terminal. I had just transferred my music collection to a new Western Digital MyBook and I thought it might have something to do with that. The weird thing was, that Google Notifier would often crash along with iTunes (this I was able to force quit). Sometimes this would also trigger System Preferences to stall and other apps like Adium. So weird. But it seems to be fixed now. Here's what I did:

    A) Repaired permissions on the external drive - everything was fine here.
    B) Recreated my iTunes Library as documented above.
    C) Trashed my plists as documented above - And this, I believe, was the step that restored order to my iTunes and computer.

    Unfortunately, I haven't really gotten to the bottom of the issue here, but so far, I've encountered none of the problems I had been running into. And at this point, thats all that really matters to me!
     
  21. zer0one macrumors newbie

    Joined:
    Sep 18, 2007
    #21
    This just happened to me too. After an update to iTunes 7.4.2 (powermac G5 os10.4.10)

    Tried all of the above with no success until I tried to put iTunes into a folder named media which sat in the applications folder and it worked :confused:

    Whatever, Ill leave it as long as its working :apple: 10.5 will be here soon enough.
     
  22. junglerolf macrumors newbie

    Joined:
    Sep 27, 2007
    #22
    Help please! iTunes 7.42 crashes upon start no matter what

    MacOS X 10.4.10
    iTunes 7.42

    no matter what fixes were tipped above, it still crashes upon restart!

    is the only way to trash: User > Music > iTunes > iTunes Library?!!
    would that not delete all my library settings, folders, ratings etc?!

    surely, there's another way?
    why do such libraries get corrupted?

    thanks!
    rolf

    p.s. i tried one more thing. it seems to work guys, if you have similar problem: i trashed User > Library > iTunes > iTunes Plug-ins:
    Fountain Music.bundle
    DockArtPlugin.bundle
    fractalicious
    Fractogroovalicious.bundle
    GasLight.bundle
    Kaleidostrobe.bundle
    Ultragroovalicious.bundle
    iTonerSupport.bundle

    probable culprit: iToner...since i didn't have problems before, it's last 1 i added

    good luck...
     
  23. terpbball macrumors newbie

    Joined:
    Oct 6, 2007
    #23
    My Itunes Crash

    Hi-

    When I tried to open an MP3 file, my Itunes crashed. Below is the error report. Any help is much appreciated!


    Date/Time: 2007-10-06 14:46:20.454 -0400
    OS Version: 10.4.10 (Build 8R2232)
    Report Version: 4

    Command: iTunes
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Parent: WindowServer [58]

    Version: 7.4.2 (7.4.2)
    Build Version: 2
    Project Name: iTunes
    Source Version: 7420401

    PID: 14450
    Thread: 0

    Exception: EXC_BAD_INSTRUCTION (0x0002)
    Code[0]: 0x0000000d
    Code[1]: 0x00000000


    Thread 0 Crashed:
    0 com.apple.QuickTime 0x9432d188 GetMatrixType + 0
    1 com.apple.QuickTime 0x943cd6cf DoDecompressImage + 316
    2 com.apple.QuickTime 0x943ccf5d CompressedOpcode + 2349
    3 com.apple.QD 0x9173e638 StdOpcode + 463
    4 com.apple.QD 0x9173df5d DrawPicture + 3194
    5 com.apple.iTunes 0x001dd77c 0x1000 + 1951612
    6 com.apple.iTunes 0x001d2b14 0x1000 + 1907476
    7 com.apple.iTunes 0x001d3b5a 0x1000 + 1911642
    8 com.apple.iTunes 0x0004e56b 0x1000 + 316779
    9 com.apple.iTunes 0x00035d8f 0x1000 + 216463
    10 com.apple.iTunes 0x00038918 0x1000 + 227608
    11 com.apple.iTunes 0x00255a71 0x1000 + 2443889
    12 com.apple.iTunes 0x00002ba2 0x1000 + 7074
    13 com.apple.iTunes 0x00002ac9 0x1000 + 6857

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x943ac4aa ecx: 0xbfffd08c edx: 0xbfffcf2c
    edi: 0x00000040 esi: 0x00000001 ebp: 0xbfffcf88 esp: 0xbfffcd8c
    ss: 0x0000001f efl: 0x00010282 eip: 0x9432d188 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

    Binary Images Description:
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    0x94796000 - 0x948dcfff com.apple.AddressBook.framework 4.0.5 (487) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x94968000 - 0x94977fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
    0x9497e000 - 0x949a7fff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x949ad000 - 0x949bcfff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
    0x949c0000 - 0x949e5fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
    0x949f1000 - 0x94a0efff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x94ab2000 - 0x94ab2fff com.apple.DiscRecording 3.2.0 (???) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0x94ab4000 - 0x94b32fff com.apple.DiscRecordingEngine 3.2.0 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRecordingEngine.framework/Versions/A/DiscRecordingEngine
    0x94b62000 - 0x94ba4fff com.apple.DiscRecordingContent 3.2.0 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRecordingContent.framework/Versions/A/DiscRecordingContent
    0x94d39000 - 0x94dccfff com.apple.WebKit 419.2.1 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x94e26000 - 0x94ea8fff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x94ee1000 - 0x951c0fff com.apple.WebCore 418.22.2 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
    0x9533f000 - 0x95362fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
    0x95369000 - 0x953f1fff com.apple.syncservices 2.5 (194) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
    0x96115000 - 0x96119fff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0x96bba000 - 0x96bbffff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x99dea000 - 0x99df0fff com.apple.ipodsynchronization 2.2 (36.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync

    Model: MacBook2,1, BootROM MB21.00A5.B06, 2 processors, Intel Core 2 Duo, 2 GHz, 1 GB
    Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
    Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.1.8.5
    Bluetooth: Version 1.9.0f8, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST980811AS, 74.53 GB
    Parallel ATA Device: MATSHITACD-RW CW-8221
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
     
  24. useApp macrumors newbie

    Joined:
    Apr 5, 2011
    #24
    itunes crash on startup

    Hi there!

    I have a similar (or the same?) problem.Itunes does not open anymore after installing OSX 10.6.7.I tried everything: uninstall, reinstall, repair rights, reinstalled OSX, migrated my stuff (without itunes) then installed itunes and......nothing.:confused:Any help would be grand!!!!!!
    Thanks!!!:):):)System spez.:

    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.27f3
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.9)
    Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS542520K9SA00, 186,31 GB
    Parallel ATA Device: MATSHITADVD-R UJ-867
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
    USB Device: External, 0x13fd (Initio Corporation), 0x1240, 0xfd100000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0231, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
    USB Device: Microsoft 3-Button Mouse with IntelliEye(TM), 0x045e (Microsoft Corporation), 0x0040, 0x1a200000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
     

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