iTunes Help Unknow Error occurred

Discussion in 'Mac Basics and Help' started by KeegoSupremo, Nov 28, 2006.

  1. KeegoSupremo macrumors member

    Nov 28, 2006
    Hey first post here but I have been on the site for a long time its one of my favorites.
    On to my question
    everything in itunes works fine on my powerbook im able to load the store and browse it but when ever I try to add something to my cart I try to sign in and it says, iTunes could not connect to the iTunes Store. An unknow error occured (-9813). Make sure your network connection is active and try again.

    but on my other mac I can sign in just fine
    so im not sure when this happend its been awile since its worked and im not sure what I did to make it not work on the powerbook
    any help would be great
  2. benthewraith macrumors 68040


    May 27, 2006
    Miami, FL
    Hmm, you don't have the Mac firewall turned on do you?

    You could try removing iTunes and reinstalling it.
  3. KeegoSupremo thread starter macrumors member

    Nov 28, 2006
    Yes the firewall is on but its on both macs and both macs are on the same network I have also tried it with the firewall off still doesnt work
    I have tried uninstalling and reinstalling
    whats the best way to uninstall all of itunes just drag it to the trash?
  4. EHUnlucky7x9@ao macrumors 6502

    Jan 8, 2006
    New Jersey
    iTunes has sucked since they revised it. I've got a Mac Pro and i would have to delete the file "com.Apple.iTunes.plist" from time to time so that iTunes runs properly. I would have to deal with the "welcome to itunes" box everytime I open iTunes and I just hit cancel... but its worth doing rather than having iTunes remain unstable, freezing, not unmounting my ipod, and receiving errors. You can give it a try.... i just type that in spotlight and click show all and then drag it into the trash and delete. Then quit itunes n start it up. Works fine for me then.

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