itunes/ipod resetting/re-installing issue/question

Discussion in 'iPod' started by gallagb, Jun 15, 2006.

  1. gallagb macrumors 6502

    gallagb

    Joined:
    Apr 28, 2004
    Location:
    IN
    #1
    so- a friend of mine sent me this quandry and i'm not sure where to start in givin her advice:


    So here's a summary of the problem: A few weeks ago my i-pod froze in
    the middle of a song. It had not been dropped or anything. I tried to
    restart it and all I got was an unhappy face telling me to go to apple
    tech support. I tried what tech support said - restarting several
    times and then restoring the i-pod. However, my i-pod does not show up
    on my ibook when it is connected. So I called apple support and they
    suggested I uninstall and then download the new itunes. Then hopefully
    it would recognize my i-pod to restore it. What I'm not sure how to
    do, is properly uninstall itunes and save not only my music, but also
    my playlists. Neither apple support or the local mac store were
    helpful.

    Specifics:
    I-pod - 4GB mini that is out of warranty
    iBook - 2001 500MHz PowerPC G3 running OS 10.3.9
    iTunes - version 6.0.4 (3)
    -------------


    i'm aware that her itunes music won't be lost if she re-intalls itunes
    but i'm not sure about her playlists

    further- do we really think this will work?

    the 'local mac store' is not an apple store
    it is, however, apple certified-

    they tend, however, to rip folks off-
    i've gone to them more than once looking for help- and they really tried to screw me over- so i'm not surprised they weren't so helpful...

    anyhow- any ideas?
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    She won't lose her playlists but I doubt it'll work. The playlists and playcounts are kept in the iTunes Library data file, which is in her Music folder by default.

    Rather than reinstall iTunes, I'd try seeing whether Disk Utility in the Utilities folder can recognise it. If it can, then verify the disk and if errors are returned, repair it. After this, I'd try reinstalling the firmware with the latest version of iPod Software Updater and seeing how it goes from there. :)
     
  3. gallagb thread starter macrumors 6502

    gallagb

    Joined:
    Apr 28, 2004
    Location:
    IN
    #3
    thanks mad-jew--

    'bump' to everyone else?
    any ideas?
     
  4. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #4
    So Disk Utility didn't recognise it? Has iTunes been reinstalled yet? :)
     

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