iTunes keeps asking for password

Discussion in 'Mac Applications and Mac App Store' started by mrkgoo, May 23, 2013.

  1. macrumors 65816

    Joined:
    Aug 18, 2005
    #1
    I go to download an app, and it prompts for the password. I put it in, and it just loops back with the "sign in to the iTunes store" dialogue box.

    I've tried resetting the cache and warnings, but it still does it.

    I can sign out and back in to download, but it will do it again after a while.

    Anyone else seeing this?
     
  2. macrumors 6502a

    Joined:
    Sep 16, 2010
    Location:
    Melbourne, Australia
    #2
    Happened to me last night actually also.

    I quit iTunes and restarted it...all good
     
  3. thread starter macrumors 65816

    Joined:
    Aug 18, 2005
    #3
    Hmm. Interesting.

    Yes, quitting resolves it for the mean time, but eventually it happens again. It's a slightly different dialogue box than the one that just asks for password - it's actually asking to sign in to the iTunes store (and has the box asking about using your AOL login).
     
  4. macrumors 6502

    Joined:
    Jul 31, 2007
    #4
    solution

    Access the "go menu: HOLD down the option key
    to left of space bar.
    When U do this Library suddenly appears
    Go into prefs where U see a ton of com.apple etc
    Find this one
    com.apple.appstore.plist
    right click and send it to the TRASH
    restart the Mac and then try it.
     
  5. mrkgoo, May 24, 2013
    Last edited: May 25, 2013

    thread starter macrumors 65816

    Joined:
    Aug 18, 2005
    #5
    Not sure if the resetting of the preference plist for the App Store would do it or not, but I contacted iTunes support, and they suggested resetting password. So far it seems ok.

    We'll see.

    Edit: nope still happening.
     
  6. macrumors 6502

    Joined:
    Feb 6, 2013
    Location:
    Wisconsin
    #6
    I am having the same issue. It's quite irritating. Closing and restarting iTunes works as a short term fix but it inevitably happens again.
     
  7. macrumors 604

    BaldiMac

    Joined:
    Jan 24, 2008
    #7
  8. macrumors 601

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #8
    I have the same problem. Easy to fix by quitting iTunes, but annoying nonetheless.
     
  9. macrumors member

    Joined:
    Jan 13, 2012
    #9
    Add me to the list of those seeing the issue. It seems the app may download anyway but it is a darn annoying bug. I tried the reset password, it worked for a little while and then failed again.
     
  10. macrumors newbie

    Joined:
    May 24, 2015
    #10
    SOLVED: itunes keeps logging out

    Go to: Safari > Extensions > delete all extensions > turn off extensions > clear cache.
    Quit Safari
    Restart itunes
     

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