iTunes Match Purchase Failure

Discussion in 'Mac Applications and Mac App Store' started by Richdmoore, Nov 15, 2012.

  1. macrumors 65816

    Joined:
    Jul 24, 2007
    #1
    Hello, I previously decided to turn off automatic renewal of iTunes Mach. After I received an email that it had expired today, I decided I would purchase it again for another year.

    The email I was sent by apple said I could repurchase iTunes Match by selecting the "turn on iTunes match" selection in the iTunes store pulldown menu of iTunes. I checked, and for some reason it was still set to on. I then selected to turn iTunes Match off, then back on.

    When I did that, I am now getting an iTunes error (4002.) I am not able to turn iTunes Match back on. I am also not getting the prompt that would allow me to pay for another year. I am also missing the button on the itunes account page to let me select to renew.

    I am now stuck being unable to renew iTunes Match. I have emailed iTunes about it today, any other suggestions from the community how to proceed?
     
  2. macrumors newbie

    Joined:
    Nov 17, 2012
    #2
    iTunes Match non renewal

    I had same issue with not being able to renew iTunes Match! I called Apple support & they directed me to an Apple website, sorry don't remember name. But it didn't help anyway! Couldn't get my subscription renewed! Called a number with iTunes support. She said you're one of the first ones to call about this! No luck with her & a senior advisor was given my case number, contacted me & will continue every few days to update me. I think they still don't have their heads wrapped around issue! So hang in there & here's hoping it gets fixed sooner than later
     
  3. macrumors 68000

    Aluminum213

    Joined:
    Mar 16, 2012
    #3
    A day before it was set to expire I turned on auto renew to avoid something like this
     
  4. thread starter macrumors 65816

    Joined:
    Jul 24, 2007
    #4
    Still having issues, I sent an email to the executive support team. So far I can't get past the reboot computer, reinstall iTunes, type stuff to someone who will actually look at my account. Very frustrating.
     
  5. thread starter macrumors 65816

    Joined:
    Jul 24, 2007
    #5
    Just to update everyone, I received a call from apple executive relations about my issue. They are escalating the problem to the engineering section of apple, so hopefully it will be fixed.
     
  6. macrumors 68030

    From A Buick 8

    Joined:
    Sep 16, 2010
    Location:
    Ky Close to CinCinnati
    #6
    What was the fix
     
  7. thread starter macrumors 65816

    Joined:
    Jul 24, 2007
    #7
    They did something on apple's end. After several weeks, my imac, iphone, ipad finally registered that itunes match was expired. I was then able to go into itunes and repurchase it for another year.
     

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