i can't get the Remote application to work. i open it up and select add library and it gives the the passcode but in iTunes it doesn't prompt me for a passcode or anything, nothing happens. i'm running on Windows XP SP3, "Look for iPhone & iPod Touch Remotes" is enabled under preferences, firewall is turned off, i've uninstalled then reinstalled the app, i've reset the iPod (held down home and sleep/wake). i don't know what else to do. i called apple support and was on the phone for an hour and got nowhere.