iTunes songs non-existent

Discussion in 'Mac Apps and Mac App Store' started by PSUstoekl, Mar 9, 2007.

  1. PSUstoekl macrumors newbie

    Joined:
    Jul 20, 2006
    #1
    So, here goes... A few days ago I turned on my computer to find to my dismay that it wouldn't turn on. So I call applecare, we do some diagnosis, and set up a repair. I send the computer back, and when it comes back OS X has been re-installed and all of the music is completely gone. The applecare rep told me that I could get the music back, but I'm somewhat unsure.

    I've e-mailed iTunes customer service and haven't yet received a reply. What should I expect, is it my fault for not backing up? Errrgh if all my music is gone...
     
  2. Osarkon macrumors 68020

    Osarkon

    Joined:
    Aug 30, 2006
    Location:
    Wales
    #2
    It is partly your fault for not backing up, you should always do that before sending your laptop away; anyone will tell you that.

    However I'm sure i've read of cases like these where if you ring up, they'll allow you to re-download the songs you've purchased. I'm not sure if you have to have kept the email receipt though, perhaps someone can clear that up.
     

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