iTunes Store App Crashing

Discussion in 'iOS 7' started by Stuke00, Aug 16, 2013.

  1. macrumors 68000

    Oct 11, 2011
    Has anyone had an issue with iTunes Store crashing on iOS 7? I cannot open the app, it just closes back to desktop. I have restarted the phone several times and updated to Beta 6 and installed the profile and reset my library. One weird thing I noticed was in the recent apps list, the itunes store had an image of an app on the app store. Very odd.
  2. macrumors 6502a


    Jun 17, 2013
    That used to happen to me all the time, but it's working now. I wish I knew why, so I could tell you, but I don't.
  3. macrumors 6502a


    Jul 21, 2002
    Behind you!
    When stuff like this happens (beta or not), going to the Settings app and logging out of your iTunes account, then back in usually fixes it. If it doesn't, try throwing a device reboot between logging out and logging back in.
  4. thread starter macrumors 68000

    Oct 11, 2011
    Ah good idea thanks. Signing out fixed it :)
  5. macrumors 6502

    Jun 14, 2012
    I still have this problem with beta 5 and 6 on my ip5 and mini.
    The only thing that fixes it is a full systems reset but the problem returns soon after.
    Weird but the App Store works but not iTunes.
  6. macrumors newbie

    Jul 29, 2008
    Austin, TX
    Try this. First go to Settings --> iTunes & App Store ... and sign out of your account. Next, open the iTunes store app without your account signed in. It should open. Then go to the "More" tab. Select "Purchased" and sign in when prompted to do so.
  7. macrumors newbie

    Oct 24, 2013
    Tried every other suggestion but the restore ti factory settings and the only thing that worked was signing out of my Apple ID in my settings, opening the iTunes app, and then signing in again in the app itself. Now the app opens fine without crashing.

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