iTunes Store purchases disappeared!?

Discussion in 'iPhone' started by Noted, Sep 8, 2008.

  1. macrumors member

    Joined:
    Mar 13, 2006
    #1
    So I bought some songs from the iTunes music store on my iPhone, but when I plugged my iPhone into my Mac, and ejected it, they were gone and I can't get them back! They're also not on my Mac either. What the hell! I paid for them and now they're gone! Is there any way I can get them back?
     
  2. Administrator emeritus

    xUKHCx

    Joined:
    Jan 15, 2006
    Location:
    The Kop
    #2
    First check iTunes - Store - Check for Purchases

    If that doesn't work do this


    Go into iTunes Store on your computer and then go to your account - Purchase History. Then select report a problem, you'll have to click on the little grey arrows and then report a problem on the next page. Write in the box what happened (it is quite a common problem with purchasing music they way you described)>


    You will most likely be informed via email within a day or two that you can redownload the music.
     
  3. macrumors regular

    Joined:
    May 4, 2005
    Location:
    Washington, DC
    #3
    Same thing happened to me on Saturday - I completely lost two albums.

    I actually called up iPhone support and they put me through to iTunes support who re-posted my albums.
     

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