I've got a Mac Genius interview - Any pointers?

Discussion in 'Apple, Inc and Tech Industry' started by Balli, Mar 23, 2007.

  1. Balli macrumors 6502

    I applied to a UK Apple Store for the position of Mac Genius, and I got a reply back saying I have an interview next Wednesday. I'm SO chuffed, but they say that I will need to do a Mac Technical Screen Test.

    Does anyone have any pointers as to what I should expect from the test? What kind of questions do they ask? How long is the test? etc.

    Thank you in advance from any help.
  2. northernmunky macrumors 6502a


    Jan 19, 2007
    London, Taipei
    I went for that job too in Central London, the test was pretty easy I thought, I got 90% on it. Its just a mixture of technical knowledge and basic troubleshooting questions on Macs and iPods. Things like what would you do if a customer cant charge their iPod.... customer complains they cant get more than 50 songs on their 4Gb iPod what might their problem be?

    they'll give you a bunch of scenarios like that.
  3. Sdashiki macrumors 68040


    Aug 11, 2005
    Behind the lens
    I know they ask you questions like:

    where is the riser card on XXXX

    and things like that.

    might have changed, this is based off a friends interview 2 years ago.

    odd tech questions it seems.
  4. Balli thread starter macrumors 6502

    Are they multiple choice questions, or do you have to type the answers out?
  5. Balli thread starter macrumors 6502

    Thanks for the reply. Do you remember how long the test took, etc? Did you get the job?
  6. topgunn macrumors 65816


    Nov 5, 2004
    Good luck on your interview. On that note, I know that if you get the job you won't be allowed to post here anymore so I will offer this simple advice now as opposed to later.

    Don't become a jerk.

    There are two kinds of Mac Genius: the very helpful, respectful, knowledgeable kind and the rude, obnoxious, knowledgeable kind. The former is much more common but the latter tends to stick longer in peoples minds. Remember that no matter how many times you have heard the same question over and over, it is the first time for the person in front of you to be asking it.
  7. Sdashiki macrumors 68040


    Aug 11, 2005
    Behind the lens
    Get used to the fact you are going to not only see hardcore problems, but moronic ones.

    The typical Apple Store customer, and Genius Bar user, is, what we would call here at MRF, an idiot.

  8. northernmunky macrumors 6502a


    Jan 19, 2007
    London, Taipei
    I was in Bournemouth at the time so they did it over the phone, it was all multiple choice 4-5 possible answers.

    No, I didnt get the job because my MA was in film editing using FCP and they wanted me to be a creative and come back for another interview. I decided it wasnt for me.
  9. Balli thread starter macrumors 6502

    Thank you have been very helpful. I hope all goes well on Wednesday. I will miss these forums immensely if I get the job (fingers crossed).
  10. Project macrumors 68020

    Aug 6, 2005
    Can you post after you have had the interview to let us know what type of questions you get asked?

    Im interested in applying as a Genius, but dont know just how much of a Genius you need to be.
  11. cschreppel macrumors regular

    Jul 17, 2006
    Boston, MA
    I interviewed for a Mac Genius position awhile ago here in the US. After I sent in my intitial resume, they had me come in for a personal interview - you know, basic stuff with leadership skills, etc. I then took the "exam" right on the spot.

    Pretty basic - got a 90 or 95% on it, can't remember. I think I only missed one or two questions. There's a few multiple choice questions and then a few short answers...all are pretty easy except for a handful of them...I remember 4 or 5 that seemed to throw me off for a second.

    After that, I went back for an interview with the "head Mac Genius" and just discussed my experiences with him and getting a feel for the job. I got a call about two weeks later from the manager to offer me the job. I would have then studied at home for a week via some study packet Apple has online and then would have flown to San Francisco or Texas to train for 2 weeks on Apple's dime. I held out for about a week or so because there was another pending job offer and when that went through, I turned it down.

    Looking back on it now, I realized it wouldn't have been for me. While I am very patient and would have been great for the position, it just wasn't for me. I'm a music recording engineer and the Apple thing would have just held me back a bit -- the other job offer was one working full time as a recording engineer in one of the best classical halls in the country recording orchstras, jazz bands, etc.

    I think I made the right choice.

    Although the discount would've been really, really sweet.
  12. gkarris macrumors 604


    Dec 31, 2004
    "No escape from Reality..."
    It was 20 questions over the phone for me. Most questions I knew, some I didn't but it was easy enough to guess. I got almost all right.

    I was invited then to speak to the store manager, but I would've had to work weekends, so I turned it down - for now....
  13. Balli thread starter macrumors 6502

    Thank you for all your replies. I will let you know how it turns out.
  14. puckhead193 macrumors G3


    May 25, 2004
    Sorry to bring this thread a live again but for my class we have to do fake interviews for jobs for our companies that we chose. So i have to interview this kid for any job. I choose retail cause its easiest. Any ideas of questions i should ask.
    This is what i was thinking of so far (in any order), any other suggestions
    1. Tell me about yourself.
    2. What are your strengths?
    3. What are your weaknesses?
    4. Do you use any of our products? ipods, computers etc
    5. Do you have prior retail experience?
    6. Who is your hero? Why?
    7. What’s your personality like?
    8. Where do you see yourself in 5 years?
    9. What is your career goal?
    10. What is your major/minor?
  15. Balli thread starter macrumors 6502

    I just got a call from Apple... I GOT THE JOB!!!!! :D

    I start in 4 weeks!
  16. gkarris macrumors 604


    Dec 31, 2004
    "No escape from Reality..."

    The big wooo, hooo. What store?:D
  17. Balli thread starter macrumors 6502

    England's flagship store, Regent's Street in London. I can't stop grinning! :D
  18. Swarmlord macrumors 6502a


    Sep 18, 2006
    Yeah, but it's the quick resolution of these types of problems with a smile that makes for satisfied return customers. Most Windows customers have to settle for a full wipe after hours of frustrating troubleshooting.
  19. sushi Moderator emeritus


    Jul 19, 2002
    Fantastic! Congratulations! :D
  20. johnee macrumors 6502a


    Excellent! :)

    now i have a question....
    my ipod won't talk to my computer, I sit the ipod next to my computer, but they don't communicate? it's as if they're mad at each other!
    I pick up the ipod and force it to look at my computer and say something, but they still refuse to send songs to each other!

    hahaha... just kidding.
  21. gkarris macrumors 604


    Dec 31, 2004
    "No escape from Reality..."
    I'm trying to hook up my iPod to my Windows machine.

    It won't sync? And what about the stuff I bought off the Zune store???

  22. Project macrumors 68020

    Aug 6, 2005
    Congrats. Regent St is just around the corner from me and im in there quite often.

    So what kind of questions do they ask? I mean, just how technical do you have to be?
  23. whooleytoo macrumors 603


    Aug 2, 2002
    Cork, Ireland.
    I like it! I pop into the Regent St. store from time to time, I'm so tempted to drop in with a similarly obscure error (and a hidden camera)
  24. gkarris macrumors 604


    Dec 31, 2004
    "No escape from Reality..."
    Pretty technical, but don't have to be perfect - it's for seeing if you can pass a test at the end of your certification...

    I won't divuldge any of the questions though - I don't want to hurt any future employment with Apple...

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