Ive got a virus on my mac - how to fix?

Discussion in 'Mac Apps and Mac App Store' started by Bushplum, Dec 6, 2006.

  1. Bushplum macrumors member

    Apr 20, 2005
    I have wha i believe is a macro virus that has infected microsoft work. I cannot send a .doc document without it being blocked by spam/virus blockers.

    I used a virus checker and it determined these word documents as infected.

    Steps Taken to resolve the problem:

    1. Delete all Microsoft Word preferences.
    2. Delete Microsoft Word.
    3. Create a new user.
    4. Not to open an infected word document in the newly reinstalled word.

    However, despite all these steps taken... my .doc documents remain infected.

    I cannot seem to resolve the problem. Any help would be greatly appreciated.
  2. Arnaud macrumors 6502

    May 24, 2005
    The Moon

    I'm not a specialist, but I submit some comments... :rolleyes:

    I don't think any of the steps you mention should help, as the macro virus will still be in your word documents and other (hidden) word templates used by the software, so it will start again soon after you start the newly installed version.

    You should use an antivirus to clean the files and your machine. I tried to find a free one for Mac, but couldn't succeed. Norton should do - but I can't stand this software

    Otherwise, there might be a possibility of opening Word, turning the macros off in the preferences, erasing the macros used in your file and saving it anew. I think that was a way to work it some time ago, I'm not sure it works anymore. :confused:
  3. CanadaRAM macrumors G5


    Oct 11, 2004
    On the Left Coast - Victoria BC Canada
    IIRC, one of the Macro viruses infects the Normal template document, so it reinfects subsequent documents.

    Go to Microsoft.com and look for a downloadable detector - cleaner.
  4. keithbennis macrumors regular


    Feb 17, 2006
    Coral Springs
    My mom got that once and I just researched a Mac Anti-Virus app that was free and ran it. It got rid of it.

    Funny how it's a Microsoft related virus on your mac. :eek:
  5. dextertangocci macrumors 68000

    Apr 2, 2006
    Yes, lol:D microsoft stuffs everything up:rolleyes:
  6. aholden12592 macrumors regular

    Oct 16, 2006
    ya i got those macros once. really annoying. my school lent me their anti-virus so i got a free anti-virus:D . that cleaned it right up.
  7. Bushplum thread starter macrumors member

    Apr 20, 2005
    Went to microsoft website. It said the only way to remove it is to upgrade to service pack 2.

    At work there is an email going around concerning this particular virus. Ironically, it outlines how to prevent infection from this particular virus.... not the cure.

    Still working it out.

    Thnks guys.
  8. ddekker macrumors regular

    Sep 23, 2006
    can you open the documents in Word? if so save as a .RTF and delete all the original documents, the Rich Text Format will keep all the formatting of your document but can't house macro's..

  9. dolphin1 macrumors member

    Nov 12, 2006
    Is it best to just NOT use any microsoft stuff on the macs?
  10. Westside guy macrumors 601

    Westside guy

    Oct 15, 2003
    The soggy side of the Pacific NW
    Wow THAT is a loaded question! :D

    I think it depends on what you do. If you're using a Mac in an office environment, or otherwise have to be able to edit and exchange Word/Excel documents with other people on a regular basis, then you really don't have a problem-free alternative to Microsoft Office.

    If you don't need to work with other peoples' documents, or only need to do it on rare occasions, you can use NeoOffice or OpenOffice. If you don't need the spreadsheet, AbiWord is a great word processor that is much faster (and smaller!) than these office suites.

    Or you can wait until January and get the new version of iWork :) that will hopefully include a spreadsheet app.
  11. skunk macrumors G4


    Jun 29, 2002
    Republic of Ukistan
    Probably. If you select "Warn Before..." in Word Prefs, you can choose whether to disable Macros before opening the document.

    Attached Files:

  12. 4np macrumors 6502a


    Feb 23, 2005
    The Netherlands
    Install ClamXav (an OSX port and gui of the open source clamav antivirus package) and scan your computer :)
  13. CanadaRAM macrumors G5


    Oct 11, 2004
    On the Left Coast - Victoria BC Canada
    The email that the OP saw, and the tighter email filters, probably has to do with the zero-day exploit that came out on Dec 5. It infects Microsoft Word documents, both on Mac and PC

    It is called a Zero-Day exploit because it takes advantage of a newly discovered vulnerability in Word, before Microsoft or the anti-virus companies have had a chance to develop patches and barriers. There is no protection as of Dec 7.

    If you must transfer Word documents, make contact between the sender and recipient first, to connfirm the file name(s) that will be transferred, and consider saving them as Text or RTF files (rather than DOC files) before transferring.

    Microsoft says
    "Do not open or save Word files that you receive from un-trusted sources or that you receive unexpectedly from trusted sources. This vulnerability could be exploited when a user opens a specially crafted Word file."


    I have not checked the anti-virus sites yet today to see if a response has been published

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