Keep getting this message in iTunes: "We could not complete your iTunes Store request..."

Discussion in 'OS X' started by baryon, Jan 10, 2016.

  1. baryon, Jan 10, 2016
    Last edited: Jun 16, 2016

    baryon macrumors 68030

    baryon

    Joined:
    Oct 3, 2009
    #1
    I keep getting this message from iTunes for the past few months:

    Screen Shot 2016-01-10 at 9.00.53 pm.png
    "We could not complete your iTunes Store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."

    iTunes is just running in the background, I'm not even using it, and the dock icon will randomly bounce with this stupid message. I click OK and an hour or so later it comes up again. It's really annoying. I'm not doing anything in iTunes at all, especially not related to the iTunes Store.

    What things could I try to solve this? Google revealed mostly that it can be iTunes Match related, except I don't have iTunes Match, nor am I using any iTunes service that requires a connection - I'm only ever just listening to music from my computer. I'm not using the iTunes store.

    OS X El Crapitan 10.11.2 - 10.11.5
    iTunes 12.3.2.35 - 12.4.1.6
    Retina MacBook Pro, 15 inch, late 2013

    Any ideas are appreciated! Thanks!
     
  2. Goatllama, Jan 10, 2016
    Last edited: Jan 10, 2016

    Goatllama macrumors 6502

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #2
    Huh. Can you access the iTunes store when iTunes is open? Seems like the application is working in the background, but on what....... I would check the Console application as well, see if there are any hints there.
     
  3. baryon thread starter macrumors 68030

    baryon

    Joined:
    Oct 3, 2009
    #3
    I can access the iTunes store fine, but there is one thing that was always unusable which is WiFi sync. I should try disabling that actually.

    The console seems to have lots of this over and over:
    Code:
    10/01/16 10:52:51,248 pm iTunes[22259]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:1101
    10/01/16 10:52:51,248 pm iTunes[22259]: tid:221cf - Mux ID not found in mapping dictionary
    10/01/16 10:52:51,249 pm iTunes[22259]: tid:221cf - Can't handle disconnect with invalid ecid
    Don't know if that helps...
     
  4. Goatllama macrumors 6502

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #4
    Do you have any devices that sync with the computer over Wi-Fi?
     
  5. baryon thread starter macrumors 68030

    baryon

    Joined:
    Oct 3, 2009
    #5
    Yes, my iPhone 4S with iOS 7, I've now disabled WiFi sync but I still get the message...
     
  6. Goatllama macrumors 6502

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #6
    Restart router?
    Sign out and then back in to your Apple ID in iTunes?
     
  7. St.Muffin90 macrumors newbie

    St.Muffin90

    Joined:
    May 5, 2016
    #7
    Hi Baryon,

    Can I ask if you ever solved this problem? I'm getting it too and I agree, it's an annoyance.
     
  8. baryon thread starter macrumors 68030

    baryon

    Joined:
    Oct 3, 2009
    #8
    Nope, I never solved it, I just stopped using iTunes altogether. I'll open it once a month or so to sync my iPhone, then promptly quit it and that's about it!
     
  9. GIZBUG macrumors 65816

    GIZBUG

    Joined:
    Oct 28, 2006
    Location:
    Chicago, IL
  10. hector macrumors regular

    Joined:
    Sep 18, 2006
    Location:
    Cheltenham, UK
  11. baryon thread starter macrumors 68030

    baryon

    Joined:
    Oct 3, 2009
    #11
    I may have a workaround: signing out of the iTunes store. Go to Account > Sign Out, and stay signed out whenever possible. This should block all connections between iTunes and the internet, so it should fix the error message.
     
  12. MUrhino macrumors regular

    MUrhino

    Joined:
    Jan 6, 2003
    #12
    I've also had this problem happening for a few months now (if I had to guess). I've done everything suggested above on my own but to no avail. Signing out of iTunes doesn't seem like much of a solution, but I guess it's a good temporary fix until Apple fixes whatever the issue is.
     

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