Keyboard Not Working

Discussion in 'MacBook Air' started by wrinkster22, Apr 18, 2012.

  1. macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #1
    Hey,
    My macbook air (mid 2011) keyboard is not working. Certain keys (O,y,i,) are not working. The mac has never been dropped and there is not water damage.
    How do i fix this?
     
  2. macrumors 68030

    Joined:
    Oct 9, 2007
    #2
    If it's mid 2011 it's still under warranty. Take it in.
     
  3. thread starter macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #3
    thanks, I booked an appointment for this Saturday.
     
  4. macrumors newbie

    Joined:
    Jul 30, 2011
    #4
    The down arrow key on my 2011 MBA 11'' refurb is soft and doesn't always work... and for the 11'' scrolling down is big deal.

    Please post what Apple does to fix it. Thanks.
     
  5. macrumors 68020

    charlieegan3

    Joined:
    Feb 16, 2012
    Location:
    U.K
    #5
    have had similar issues, will most likely need to go to the apple store for a fix.
     
  6. macrumors 68030

    Joined:
    Oct 9, 2007
    #6
    I had that on my wired keyboard with the X key. There's an X in the name of my company, so it's a big deal too! I took it in, they popped the keycap off, pulled out the little piece that makes contact and replaced it. It's not wired or soldered. Took 30 seconds.

    I'm guessing they'd likely do it free of charge even if out of warranty.
     
  7. thread starter macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #7
    Sorry for the long response time, between my dog dyeing and all the work I have had to do recently I have had very little free time!
    Anyway I have Genius Bar Appointment on Sunday.
     

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