Keys not working on keyboard!

Discussion in 'Mac Accessories' started by Sam*, Nov 24, 2006.

  1. Sam* macrumors regular

    Sam*

    Joined:
    Feb 14, 2006
    Location:
    UK
    #1
    the n h y & 6 ave stop workig on mi new iMac keyboard

    all of the Keys are in a line!

    can i fix it?

    or do i need a new one?

    Thaks
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    How did this happen? Does it look like something is caught under these keys? Did you spill something on the keyboard? :)
     
  3. Sam* thread starter macrumors regular

    Sam*

    Joined:
    Feb 14, 2006
    Location:
    UK
    #3
    no i didnt do anything i got the mac yesterday and they just stopped working

    but i left it overnight and now they keys seem to all be working fine?

    not sure what the problem could of been

    although i am now still getting it every little often those particuar keys may stop working but after a few taps they start to work again?

    its still annoying, seems just that line that dont work, have no idea what it could be:confused:
     
  4. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #4
    You got it yesterday? If it's a new Mac, take it back. Even if the problem is only intermittent, you don't want something like this happening when it's new. :)
     
  5. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #5
    Why don't you think they are functioning? That must make you very unhappy .

    Phone Applecare at 1-800-275-2273 (USA) Make sure they know it is a DOA.

    Oops you are in the UK.

    Then phone them on 0870 876 0753
     
  6. Sam* thread starter macrumors regular

    Sam*

    Joined:
    Feb 14, 2006
    Location:
    UK
    #6
    i just took it too my local apple reseller thing and there getting me a new one sent from apple

    and in the mean time they gave me a keyboard to borrow till my new one gets here:D
     
  7. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #7
    Good thing the AppleCare number doesn't have any sixes in it, or your post would have been considerably less helpful than it is. (Especially before the edit. Nicely done, by the way.)

    Edit: Ah yes, now the InvisiText™ is crucial. :D
     
  8. poppe macrumors 68020

    poppe

    Joined:
    Apr 29, 2006
    Location:
    Woodland Hills
    #8
    My MBP keyboard stops working in firefox once and awhile so since i have virtual desktop i just switch to one of the other desktops open up iTunes and types in there which makes it come back on... kinda weird.

    Its funny how I my MBP C2D so much, but i have all these quirks happening to it like this... Things jus keep stop working or act funny but then is all better again after a restart or something... Downside is my DVD player doesn't work for somereason... won't read it or anything. Doesn't recognize it so I get to take it to Apple and see if they can work it...

    Oh also I ordered Applecare, but they never sent it? What's up with that?
     
  9. azzurri000 macrumors 6502

    Joined:
    Nov 9, 2005
    #9
    I have the exact same problem with my new MBP and firefox... I wonder if it is a software or hardware problem...
     
  10. Reflow macrumors 68000

    Reflow

    Joined:
    Mar 30, 2005
    Location:
    NJ/PHL
    #10

    Wow that great. made me laugh
     
  11. poppe macrumors 68020

    poppe

    Joined:
    Apr 29, 2006
    Location:
    Woodland Hills
    #11
    Oh well crazy well least not alone?
     
  12. azzurri000 macrumors 6502

    Joined:
    Nov 9, 2005
    #12
    Very true! I'm contemplating whether it is worth returning it, though :confused:
     
  13. poppe macrumors 68020

    poppe

    Joined:
    Apr 29, 2006
    Location:
    Woodland Hills
    #13
    Are you still having that problem? I have not had it in awhile, though i suppose thats probably because i'm using the wireless keyboard... I found that it works back in firefox if you open iTunes and type something in there first and then go back to firefox
     
  14. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #14
    jesus, how long did that take you to do?
     
  15. azzurri000 macrumors 6502

    Joined:
    Nov 9, 2005
    #15
    Yeah, I'm still having this problem... and it seems to be happening a lot more often than it did before. My MBP has a couple other things wrong with it (warped case + trackpad that just doesn't click right,) so I'm going to return it. I'm just not happy with it right now, :(
     
  16. poppe macrumors 68020

    poppe

    Joined:
    Apr 29, 2006
    Location:
    Woodland Hills
    #16
    From what I've heard if you are using firefox, firefox is the problem with the keyboard not working... It has some glitch to it... my keyboard only stops working in firefox
     
  17. azzurri000 macrumors 6502

    Joined:
    Nov 9, 2005
    #17
    Righto, that definitely makes sense. I am pretty attached to the tabbed browsing, now, though. I will definitely be using firefox again once I receive my new MBP. Besides that glitch, it is a killer browser.
     
  18. kkumar99 macrumors newbie

    Joined:
    Dec 24, 2006
    #18
    java pages

    I believe the problem with firefox is most clearly seen when running a page with java...if you switch out of firefox (minimize) and back to it, you can generally use the keyboard, but it's really annoying. Apparently this was a problem that ff had in it's older versions, one that disappeared and is now back again. Hopefully the next update will fix this.
     
  19. nealt macrumors newbie

    Joined:
    Jan 3, 2007
    Location:
    UK
    #19
    The problem isn't just a firefox one, in some cases it is a hardware issue (probably a loose connection from the (usb) keyboard to the motherboard).

    My MacBook Pro (April 2006, serial number beginning W8614) has a similar problem except that it's the F3, 3, E and D keys not responding (also in a line).

    (They don't respond on boot (C and D), nor at the login prompt so it can't simply be to do with installed software or user accounts)

    The problem has been intermittent and sometimes a restart cures it. But recently they didn't work after a restart. An external keyboard works fine. The hardware diagnotic tool on the OS CD didn't detect a problem (fortunately the external keyboard allowed me to hold down the D key to start the tool!).

    Just finished a service call to Apple. They eventually agreed that the keyboard needs to be replaced (or I suspect in practice they'll find out that the connector is loose). Means it'll have to be away for "about 10 days" as the service centre can only order the part after they receive it :(

    Having just finished the call the MacBook must have sensed its trip to hospital because the keys have just started working again (initially sluggishly) after a few days of not working and repeated restarts! But I'm sure they'll stop responding again so, until the repair, where the MacBook goes so does the external keyboard.

    (Update: Not fixed yet but found out that a sharp tap or two with a finger on the casing ridge under the space bar below the C key can get the keys working again, at least until the laptop is moved. I think that must be a pretty good indication that a loose connection is fault)
     

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