I just got my iBook back from CompUSA, and I'm happy! I had to take it in because the CD drive died on me. Because of my CompUSA protection plan, they were able to send it off to Apple. When it came back, I found that they replaced my CD drive with a newer, better model, sent me a new power supply (since one of the cable winder latches fell off, and the charge light wasn't working properly), cleaned my screen (it had keyboard marks all over it), and replaced the worn out rubber feet on the bottom of my iBook (one was missing when I sent it off). They did all of this, and all that I asked to be fixed was the CD drive. If there's any way to rate tech support, I give Apple a 5 star rating!