Lemon iMac? Need Help.

Discussion in 'iMac' started by Kamikaze, Oct 29, 2006.

  1. Kamikaze macrumors member

    Joined:
    Oct 28, 2006
    Location:
    Denver, Colorado
    #1
    Hello,

    We have had a first gen iMac since Feb of this year. It was flawless until August. Since then the Logic board was replaced because the fans wouldn't spool up enough to keep it cool. When we received it back the wireless reception sucked until a undate now it sucks again. The unit has never went to sleep on it's own since the LB replacement. A week and a half ago it started a random shutdown, Apple replaced the power supply last week and tonight it shut down twice again.:mad:
    Is this thing a lemon?
    We have converted the whole household over to Mac. This iMac, my Macbook, the kids 12" iBook, with two iPods. To date my MB has seen service for heatsink sensor and the above frustration with the iMac.:(

    Are we asking to much to has something we paid that much for just work. Do you think Apple will exchange this unit or allow us to pay the difference to go up to a 24"?:)

    Any and all help is greatly appreciated.
     
  2. levitynyc macrumors 65816

    Joined:
    Aug 19, 2006
  3. Kamikaze thread starter macrumors member

    Joined:
    Oct 28, 2006
    Location:
    Denver, Colorado
    #3
    Correct! Intel 2ghz, with 1gb ran installed by Apple, 128 mb vram
     
  4. Jiddick ExRex macrumors 65816

    Jiddick ExRex

    Joined:
    May 14, 2006
    Location:
    Roskilde, DK
    #4
    You can always ask them by explaining your frustration to them PBF (politely but firm).
     
  5. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #5
    Sounds like a lemon to me. :eek:


    Call up Apple, be polite and firm as Jiddick ExRex suggested, and hopefully they can work out a deal for you. :)
     
  6. Kamikaze thread starter macrumors member

    Joined:
    Oct 28, 2006
    Location:
    Denver, Colorado
    #6
    All is well, Apple made it right and everyone is happy. That is all I can say.
    Quailty Customer Care.:D :D :D
     
  7. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #7
    Glad to hear it Kamikaze. :)



    Did you get them to allow you to pay the difference for a 24" iMac??? :)
     
  8. imacintel macrumors 68000

    Joined:
    Mar 12, 2006
    #8
    I know how you feel. Get it fixed enough times, it works. After a HD replacement and 2 logic board replacements, this thing works how it should.
     
  9. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #9
    I thought there lemon policy was three? I expect they will replace it. Make sure they do.
     
  10. mahonmeister macrumors 6502

    Joined:
    Jun 9, 2006
    Location:
    Redlands, CA
    #10
    Excellent. Can you not tell us how they did that?
     
  11. Kamikaze thread starter macrumors member

    Joined:
    Oct 28, 2006
    Location:
    Denver, Colorado
    #11
    I promised I won't share the details on the web. However I am REALLY happy.;)
    What impressed me the most was the people at Apple, they overcome any hardware issues and in the end just make things right.:D
    Even though my hardware issues (including random shutdown of my MacBook) They were commited to overcoming the issues. I was expexcting a fight, and was shocked when it was the exact opposite.

    Thanks to everyone who responded, The community of Mac is awsome. I'll never go back to the dark side, now that I have seen the light and experienced the people.

    Cheers
     

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