Lemon Policy

Discussion in 'Mac Pro' started by hkronin, Mar 11, 2006.

  1. hkronin macrumors newbie

    Joined:
    Mar 11, 2006
    #1
    I bought an iBook in 2003 and every year the screen goes completely blank causing Apple to replace the logic board per my Applecare aggreement. After the 3rd time this happened, I was not satisfied with a repair, as there is OBVIOUSLY something wrong with the computer causing the logic board to fail. The higher-ups at Applecare refuse to replace the computer. What should I do? I don't want this to happen a 4th time.
     
  2. tribe3 macrumors 6502

    Joined:
    Nov 1, 2005
    Location:
    Vienna, VA - USA
    #2
    Do a google on the Lemon Law for your state. You are likely to be covered
     
  3. Apple Corps macrumors 68020

    Joined:
    Apr 26, 2003
    Location:
    California
    #3
    You gotta know when to "hold em" - know when to "fold em". Life is too short and time has VALUE - I'd dump it on ebay and move forward with a new purchase.
     
  4. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #4
    I have to agree. The machine is 3 years old and the Applecare is running out. If it's working just fine right now dump it on eBay and get a new iBook.
     
  5. Kingsly macrumors 68040

    Kingsly

    #5
    Having had a logic board fail last week, I can tell ya' Its not fun. I agree Apple should just replace the thing (wouldn't that be cheaper than replacing logic boards multiple times?) At the same time, I would say dump it on eBay or craigslist and get an iBook G4 or a MacBook (april?)
     
  6. spacepower7 macrumors 68000

    Joined:
    May 6, 2004
    #6
    Get it Replaced

    Don't dump it on ebay.

    Get Apple to replace it. Threaten to sue them if you have to.


    If you do sell it on ebay, please be honest with the auction and let bidders know that the logic board has been replaced several times.
     
  7. hkronin thread starter macrumors newbie

    Joined:
    Mar 11, 2006
    #7
    I won't dump it on ebay. I am taking legal action. Fortunately I live in CA and the lemon laws are very strict.

    Now apple will not only have to replace my system, but pay the lawyer fees, and lose future customers. If you google, "ibook logic board" you will see that this is not an isolated incident. There have already been 2 class action suits filed, and thousands of customers complaining about faulty logic boards.

    Apples solution was to replace the logic boards, but they are replacing them with more faulty ones.
     
  8. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #8
    Considering there was already a logic board repair extension on the G3 iBooks, I don't expect you to have much impact.
     
  9. hkronin thread starter macrumors newbie

    Joined:
    Mar 11, 2006
    #9
    The problem is, Apple is replacing the bad logic boards with more bad ones. Either that, or there is another underlyinig flaw in the G3s causing them to fail. The replacement program started in January of 2004. I have had 3 logic boards fail since then... two of that were supposed to be the "new good ones."

    There is a new class action suit against Apple over this issue @:

    https://www.lawyersandsettlements.com/case/apple
     
  10. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
  11. drake macrumors 6502a

    drake

    Joined:
    Jul 5, 2005
    #11
    You're on the right course. Don't let companies like this get away with selling crap to their customers and walking away from it. They know there's a defect in those logic boards, they should replace them without fuss.
     
  12. hkronin thread starter macrumors newbie

    Joined:
    Mar 11, 2006
    #12
    It's anything but fun. This whole ordeal has ruined my weekend.

    I had PCs all my life, and swithced to Mac because of their reputation for being more reliable. As far as the software and the operating system goes, it's much less problamatic and much more user friendly. Even after the first LB failure, I gave them the benefit of the doubt, and praised the customer service for how quick the turnaround was. I had been talking to so many people about switching to Mac, and how much better it is. I feel really stabbed in the back over this whole thing. I even got my in laws to buy a Mac. After the second LB failure, I was really concerned, but the Customer Service people assured me that the problem was solved, and if it was to happen again, they would just replace the system, so I wasn't too worried.

    When it failed a 3rd time, I was upset, but I was sure that the excellent customer service of Apple would recognize my computer as a lemon, and replace it for me. I was totally shocked when not only they wouldn't replace it, but the people in charge of authorizing a replacement were total A-holes. I was such a loyal Mac supporter, and I felt betrayed. The ugly face of greedy corporate America showed it's ugly little head in what I thought was a consumer friendly company.

    I even gave Apple the benefit of the doubt and called again the next morning figuring that I just got a bad employee, only to be told the same thing. So if they want to play hardball, and try to stick me with a computer that they KNOW was defective, and LIE about it over the phone with me, then I will play hardball and start talking to lawyers.

    I told the guy over the phone, "come on... if you bought a car and the steering wheel fell off, then you returned it and it fell off again after a few months, then you returned it again and it fell off again after a few months... you are telling me that you wouldn't demand a new car?!"

    The guy just said "I've already stated my policy, and I am not authorizing a replacement."

    I asked to speak to his supervisor and he said he was the highest one up the ladder, and he refuses to exhange my computer. Imagine how I felt when I did some google searches only to find that this problem has been going on for years, and Apple has know about the defect the whole time, and been lying to me the whole time.
     
  13. ReanimationLP macrumors 68030

    ReanimationLP

    Joined:
    Jan 8, 2005
    Location:
    On the moon.
    #13
    Dunno what to tell you, mine was past the 3 year limit thing and I didnt have Applecare, but they still did it free-of-charges, so I'm quite happy. Try taking it into a Mac Genius.
     
  14. munkees macrumors 65816

    munkees

    Joined:
    Sep 3, 2005
    Location:
    Pacific Northwest
    #14

    If you serial number fall in this range then regardless of applecare you can get the logic board replaced, and the new logic board come with a one year support too.

    link

    http://www.apple.com/support/ibook/faq/
     
  15. hkronin thread starter macrumors newbie

    Joined:
    Mar 11, 2006
    #15
    Thanks for the tips, but if you read my whole post you will see that I already have had 3 logic boards replaced. The problem is that they are either replacing the bad ones with more bad ones, or there is a deeper problem with my computer that they won't address. I do not want to keep replacing logic boards every year, I want a reliable computer. If you do a google search on "ibook logic board" you will find hundreds of other have had the same problem.
     

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