(Literally) Broken Key

Discussion in 'MacBook Pro' started by Mal, Feb 6, 2007.

  1. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #1
    Ok, I've heard of keys that stopped working, etc, but this was a new one for me. My right arrow key has literally snapped in half, and what makes this more interesting is that I don't remember it happening. I didn't notice it last night, and when I pulled it out this morning, it was broken. I don't know for sure I didn't do it somehow, but I'm also not clear how I could have done it anyways.

    I'll post pics later when I have my camera.

    My main question (besides just letting ya'll know about the weird problem) is whether there's a chance of this being covered by warranty. Usually I guess it wouldn't be, but if it was a defect in materials or something, maybe... It just seems really weird to me.

    jW
     
  2. EvryDayImShufln macrumors 65816

    EvryDayImShufln

    Joined:
    Sep 18, 2006
    #2
    hahah this is hilarious

    I dont think I could break a key on my keyboard if I tried.

    I hope the warranty covers it (i think they should)
     
  3. Mal thread starter macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #3
    Heh, yeah, I didn't think it was possible (without trying to take it off or something).

    jW
     
  4. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #4
    Take it down to the Genius Bar at your local Apple Store...they usually have extra keys laying around and will likely give you one for free. At worst, they'll charge you a couple of bucks.
     
  5. bousozoku Moderator emeritus

    Joined:
    Jun 25, 2002
    Location:
    Gone but not forgotten.
    #5
    You never saw iBooks on display?

    I've never seen so many keyboards missing keys.

    Apple should have plenty of extras.
     
  6. Mal thread starter macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #6
    Missing keys, yes, but I don't recall seeing one that was actually snapped in half. Here's some pics to show you what I mean.

    jW
     

    Attached Files:

  7. EvryDayImShufln macrumors 65816

    EvryDayImShufln

    Joined:
    Sep 18, 2006
    #7
    Yeah keys fall out easily but you would think it would be virtually impossible to break one lol. Short of taking a flat head screwdriver + hammer to it, I can't imagine how to break one :p
     
  8. flyinmac macrumors 68020

    flyinmac

    Joined:
    Sep 2, 2006
    Location:
    United States
    #8
    Funny that it happens to be the "end" key.

    I've been through a few issues with Apple where physical damage was the case.

    I had a standard keyboard (that came with a 17-inch iMac G5) crack. The clear plastic that surrounds the keyboard cracked right in-front of the space-bar.

    Well, I called Apple, and they insisted that the only way that could happen were if the keyboard were dropped. But, if you ever saw my desk, you'd know that is absolutely impossible. I have the cables all tied-off and wrapped behind the desk. And, there is nothing near the desk that could possibly impact it.

    So, there is no-way at all that the crack could be caused from an impact. So, after arguing with Apple for a while, they said I'd have to take it in to the local service center for visual inspection to determine if it was a crack caused by me or if it just cracked on it's own like I said it had.

    I asked the guy how they could possibly make such a determination, and he said he had no idea how such a determination could be made. But, he said that I'd have to have it inspected.

    So, I took it in to the local service center, and they looked at it. The guy agreed that it didn't look like it was dropped. So, a new keyboard was ordered.

    I've spoken with numerous people who have had the keys pop-off of their MacBook computers, and there's been mixed results in dealing with the service centers.

    Many service centers have just installed a new key, and not charged anything for the repair. It has happened enough times, that they pretty much know it's a design weakness.

    One guy said that the service center insisted that he would have to purchase a new keyboard and pay for it's installation (yes, an entirely new keyboard). On-top of that, they claimed that he would have to purchase the keyboard (the keys) and the top portion of the case (palm-rest) as one piece and have it installed. They wanted around $180 to perform the repair.

    Fortunately, there was only one individual I've heard from that had trouble. All the rest had their key replaced with no argument.

    But, in your case, with a split key, I would see them likely arguing impact. I doubt that it really was something you did. You'd know if you hit a key that hard. But, it's going to be hard to convince them that you didn't cause the break.

    But, I would see if they'll replace it without hassle. Most likely, if you get a friendly tech, they'll just replace it.

    At worst, perhaps they'll charge you for the individual key-cap. But, if you go to the same shop as the other guy (I think it was somewhere in Texas), then you may be stuck purchasing a new keyboard.

    Hopefully, you'll get one of the good shops who just pop a new one on there for you.

    Good luck.
     
  9. Mal thread starter macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #9
    Well, a long time later, I've finally gotten down to my local Apple Store, for other problems (dead cd drive, line of stuck pixels), and they're not only replacing my broken key, they're giving me another new top casing (I already had it replaced because of the staining issue, this one is just a little bit dirty). I'm happy now, or will be when my computer is back in my hands (should be just days short of the first time I held it in my hands).

    jW
     
  10. Andrew D. macrumors 6502

    Joined:
    Apr 17, 2007
    Location:
    Chicago, IL
    #10
    Wow, never heard of such a story happening to a keyboard key nevertheless an Apple keyboard key. Keep us updated after you visit the Apple Store and get it changed or what not. Good luck!
     
  11. Mal thread starter macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #11
    Well, I guess it's a good thing I sent it in when I did. After replacing the screen, the disk drive, the upper casing and the key (or possibly keyboard, we'll see), they sent it to final testing expecting everything to work out perfectly... and the logic board failed. Keep in mind I've also had the power supply and the battery both replaced, as well as my hard drive (though it wasn't the original, so not through Apple). I'm trying to figure out what's still original in this machine, as I'll be pulling out the last original RAM chip when I get it back and sticking in a second 1GB chip I finally got around to ordering. Not much left except for the bottom casing (which is scratched up a good bit, wish they'd replace that at the same time).

    jW
     

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