Looks like its time to call AppleCare

Discussion in 'Mac Pro' started by Silentwave, Aug 22, 2006.

  1. Silentwave macrumors 68000

    May 26, 2006
    Gainesville, FL
    At this point i'm glad I bought applecare.

    I have a nearly-loaded 15" 2.16MBP (wk 14) that i've had since beginning of April, and love it to death. Sadly, it has suffered from whine and excessive heat- under load even with fans running full blast it will often struggle to clear the high 80s. Its gotten as high as 91-93C and survived, and according to temperature monitor they cutoff at 100C.

    The only 'basic' option on my comp is the 100GB/5400 HD. Everything else is maxed out. It was back from when 2.16 was a BTO.

    Then a few weeks ago it developed another problem involving the fan, in my case on the left side. Similar to this person here.

    It goes on for hours, even days at a time then will occasionally disappear but it usually comes back. If its going when the computer is at full load its a horrendous sound.
    the thread referenced above gave me the idea to run a hardware test, and I did, but since the fan wasn't making noise now it apparently didn't register.

    But something else did: error code 4SNS/1/40000000:'TC0P'

    Couldn't find anything identical here, but I did at the apple support forums. Sadly (or maybe not so sadly?) the thread mentioning that error code with many members reporting in that they had that problem had most people saying their MBP was replaced pretty quickly.

    So once I wake up tomorrow, its time to call AppleCare. Wish me luck in getting this sorted out.
  2. illegalprelude macrumors 68000


    Mar 10, 2005
    Los Angeles, California
    wow what is up with all these MacBook problems? :confused:
  3. Jamesw macrumors member

    Jun 4, 2006
    Ouch that is really hot. I don't know the temp of my MBP but it burns to the touch as well. But mine is a refurb and it is SO stupid because I have to do everything eith Apple Online, it is SUCH a waste of time. Honestly, I wish I would just drive down to the store and get a replacement. I think I made a mistake in purchasing a refurbd. There are SO many problems with it, damages on the casing just when I got it, my LCD isnt working, it is REALLY dark I can't even see, and not to mention the slight whining noise. Sometimes when the LCD isnt dark black and its okay, it flickers every 10 seconds. Silly MBP, shall I return to Peecee.
  4. Silentwave thread starter macrumors 68000

    May 26, 2006
    Gainesville, FL
    Forgot to mention...the past week or so I've started to have stability and speed problems. After returning from sleep, for instance, or even just in normal use I'll have bigtime hangs during app switching- with just Mail, Safari, iChat and Microsoft Messenger open.

    Mail especially has been hanging a lot....locking up....i've had to restart a lot.

    I've done all the usual stuff, repaired permissions, reset PRAM, all that good stuff. I've done every software update thats come out since I booted up the computer.
  5. Silentwave thread starter macrumors 68000

    May 26, 2006
    Gainesville, FL
    Well, that was easy!

    called them, after 1hr, 10 mins, 24 seconds we had gone through everything- error codes, including another one that popped up today: 4MOT/1/40000002: Left_Upper_Front, and then of course disk utility.

    The weird thing is I had run disk utility the night before last, and it repairs permissions every time I go back up with Super Duper, but this morning it had a slew of broken permissions and the disk itself needed repair thru the OS X install CD. I did that and a few hours later made the call.

    They had me reset the PRAM (cmd-opt-P-R) and hold it down for 3 boot chimes, which would have reset the fan, and then I ran hardware test again. Still got the codes, so the box is on its way to me and by Friday or so it should be on its way to Apple. Sigh.:( The guy said something about the logic board for the repair, so hopefully i'll get a new one (that won't whine)

    They were very friendly, though, and I'm very satisfied that they're dealing with it, and in a timely fashion.

    Incidentally they didn't deny the whine :D
  6. mrmunkily macrumors newbie

    Jul 26, 2005
    What do you mean have to do it with apple online?

    I bought a refurb (1.83 base config) last week, came yesterday, whined (perceptibly)

    I took it to my local Apple store's genius and it's on it's way to be repaired now. No additional applecare or anything. No one gave me any trouble about it being a refurb.

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