.Mac account can't send larger Excel files

Discussion in 'Mac Apps and Mac App Store' started by zibeeb, Aug 18, 2005.

  1. zibeeb macrumors newbie

    Joined:
    Aug 18, 2005
    Location:
    London, UK
    #1
    Hi everybody,
    am new to the forum and need some advice.
    Use Tiger OS x 10.4.2. Have a Netgear wireless router with my iMac G5.

    I can send small attachments from my .Mac account (Excel, Word, pdf etc) from my desktop. But any larger attachments (0.5-1MB) and the e-mail stays in my outbox. The error message is:
    'This message could not be delivered and will remain in your outbox until it can be delivered. Sending this message content to the server failed.'

    However, I can upload the same attachement to my .Mac account on the web and send it on from there. So I am guessing it is not a router or ISP problem but a .Mac setup problem.

    any ideas?
     
  2. ftaok macrumors 601

    ftaok

    Joined:
    Jan 23, 2002
    Location:
    East Coast
    #2
    By ".Mac account" do you mean that you're trying to send these larger Excel files with the Mail application? I don't use the Mail app, but perhaps there's a setting in the preferences that limits the size of attachments.

    You could try sending a large file of another format (other than Excel) to see if it's an Excel issue or a Mail issue.

    ft
     
  3. zibeeb thread starter macrumors newbie

    Joined:
    Aug 18, 2005
    Location:
    London, UK
    #3
    Thanks for the prompt reply.
    The problem occurs with larger Excel, Word and Acrobat reader files on my .Mac Mail application that cost me £41. I have a 1Mb broadband connection and since I can upload the files to Hotmail and other e-mail providers, I presume it is a .Mac problem.
    There is no facility in .Mac to limit or specify ones file size, I have checked in the preferences.
    any other ideas?
     
  4. ftaok macrumors 601

    ftaok

    Joined:
    Jan 23, 2002
    Location:
    East Coast
    #4
    I'm still a little confused. It could be since I neither use .Mac or Mail. You said in your first post that you can upload the file to your .Mac account and send it through .Mac using the web interface. However, I lose you when you say ".Mac Mail application".

    Technically, Mail is an application that is separate from .Mac. I'm asking whether there is a preference or setting in the Mail application that limits larger attachment. If that's what you already checked, then I have no other suggestions.

    Hopefully others (who have experience with both .Mac and Mail) can help out.

    Good Luck!

    ft
     
  5. zibeeb thread starter macrumors newbie

    Joined:
    Aug 18, 2005
    Location:
    London, UK
    #5
    Sending larger files via .Mac (desktop)

    There are 2 ways of sending e-mails via .Mac.
    One is you go on the internet and use it like hotmail. The other one is you use the application on your desktop (like Addressbook, calendar or Outlook express) and prepare and send the e-mail from there . It has a few nicer features on the desktop version.

    The problem can not be a restriction of the outgoing mail size by my mailserver (Telewest UK). I am able to send e-mail of up to 10Mb from their (Telewest) e-mail application.
    I am wondering why I have paid £40 for a .Mac user account that includes some idisk space on the Mac server, if it is not letting me send anything sizable. I suspect I have set it up incorrectly.
    Could it be firewall problem?
    :(
     
  6. gekko513 macrumors 603

    gekko513

    Joined:
    Oct 16, 2003
    #6
    Which outgoing mail server (SMTP) is set for your .Mac account in the mail application you're using?
     
  7. zibeeb thread starter macrumors newbie

    Joined:
    Aug 18, 2005
    Location:
    London, UK
  8. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #8
    I haven't tried an Excel file particularly through .Mac though I have sent several image files from the Mail applications (using the .mac account) without any problem which I'm fairly sure would have been closer to 1MB.

    Have you checked all the tabs in the Preferences section just to check all is OK? And are you receiving larger mails through your .mac account without problems?

    I'm not sure how much you use .mac or your idisk space but is there any chance that you could be out of space?
     
  9. evil_santa macrumors 6502a

    evil_santa

    Joined:
    Sep 23, 2003
    Location:
    London, England
    #9
    you can set you outgoing server to use telewest. I use .mac email on Mail as pop mail, but use telewest as outgoing. I can't quite remember why I have it set up like that, but it dose work & I can send big files.

    I had a strange thing with .mac web mail today, I had a email with a 1mb Jpeg & 5mb pdf file in it, out firewall at work would not let me download the files. & .mac did not want to let me forward both the files to my work email address. I had to delete the .pdf file and send just the jpeg. I figured that this was a size of emil problem.
     
  10. zibeeb thread starter macrumors newbie

    Joined:
    Aug 18, 2005
    Location:
    London, UK
    #10
    Have checked the Preferences, they seem to look normal.
    Can send via webmail large files to my .Mac account .
    But I can not reply to those e-mails with large attachements 0.6Mb back to my webmail account from my desktop .Mac.
    And I can not generate new e-mails larger than 15Kb from .Mac on my desktop and mail them to someone. :(
     

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