Mac App Store log in problem

Discussion in 'Mac Applications and Mac App Store' started by bcburrows, Feb 13, 2013.

  1. macrumors 6502

    bcburrows

    Joined:
    Mar 25, 2009
    Location:
    Bristol
    #1
    Tried to log into macapp store today to purchase an app. States there was an unknown error and my password was wrong. Have not changed my password and use 1password. However typed it in manually - still no joy. Went through password change process with apple ID - which I could log in to! Changed password and then tried to re log in manually - no joy. Restarted mac, tried again, no joy. Anyone else having this issue, or had this issue and have a solution? I would like to give Apple some more of my money, but I am suspecting that they feel they have enough and hence don't want it anymore?

    Thanks in advance.
     
  2. macrumors regular

    Joined:
    Sep 24, 2011
    #2
    Can you sign in to the itunes store? If so, sign in and check to make sure your credit card data is correct (including expiration date).

    You could try deleting the app store plist from your user library and then restarting, though I don't know how much success will come from that: (Library/Cookies/com.apple.appstore.plist)

    You could try creating a new user account in system preferences and attempting to sign in to the App store with your credentials while logged into the new account.

    You could try signing in while in safe mode (restart the computer, hold SHIFT before the blue screen appears. Everything will be slow so don't worry about that).

    The app store has been a mess in general for the last year so these are troubleshooting suggestions.
     
  3. macrumors newbie

    Joined:
    Jul 6, 2013
    #3
    can't download from App store

    Everytime I try to download an app from the App Store I keep getting this message:
    we couldn't completer your request
    there was an error in app store.
    please try again later (13)

    even when I try to download upgrades of purchased items or free apps.

    I should mantion: there is no problem with my user and password

    I wish someone can help...:confused:
     

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