mac keeps shutting down

Discussion in 'Mac Basics and Help' started by graceann, Mar 10, 2007.

  1. graceann macrumors newbie

    Joined:
    Mar 10, 2007
    #1
    Hello,
    I own a mac I book that I love but really don't deserve.
    It kept shutting down on me mysteriously and when I took it to the shop he told me to just update the ram drive.
    I have since done that but it still keeps shutting down. I thought that maybe it was a virus so I went to the AVAST website and tried to down load something that would scan my computer for viruses. I couldnt figure out how to do it. I think I'm also inhibited by the fact that I don't understand this machine, so trying to fix it is a killer for me. Any help or tips would be much appreciated.
    Thanks,
    Graceann
     
  2. decksnap macrumors 68040

    decksnap

    Joined:
    Apr 11, 2003
    #2
    What kind of Mac is it?

    How old is it?

    Do you have Applecare?

    What are you doing at the time when it shuts down?

    Edit- sorry, missed where you said it's an iBook. The chances of it being a virus are slim to none. But it could be a lot of things (hardware things). If you have Applecare, take it in asap.
     
  3. graceann thread starter macrumors newbie

    Joined:
    Mar 10, 2007
    #3
    MAC keeps shutting down without warning

    Hello,
    Hi I own a Mac OS X version 10.4.6
    A whie a go it started to just shut off with no warning.
    When I took it to the store the man there told me I would just need to update the ram drive.
    I have since done this and was fine for a while but now it's shutting down again.
    It's only been about two weeks since the update. I'd go back to where I bought it but I'm now residing in Guadalajara.
    Maybe it's a virus I wouldn't know. I don't really deserve such a comlex machine that I don't understand but I 'm going to try and make amends with it. I went to the AVAST website because I heard they were awesome and I saw something there that I could down load and have scan my computer for some of the known viruses. I couldn't figure it out. My lask of confiece in my computer skills seriously impeded whatever progress I could be making.
    If anyone could help me, I would appreciate it so much.
    I don't feel like I should make move until I communicate with an official mac whiz.
    Thanks,
    Gracaenn
     
  4. graceann thread starter macrumors newbie

    Joined:
    Mar 10, 2007
    #4
     

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