Mac MSN messenger help

Discussion in 'Mac Basics and Help' started by Stephers, Dec 25, 2005.

  1. Stephers macrumors newbie

    Joined:
    Dec 25, 2005
    Location:
    Toronto, Canada
    #1
    I parents bought me a mac for xmas. This is my first time using a mac so it's something new and I've been trying to learn it's ins and outs. I'm having only a couple issues. I installed the mac msn messenger but it does not seem to want to work for me. Everything was properly installed but when trying to sign on it says that I am not connnected to the internet or msn is not avaliable? I'm not sure how to solve this problem any suggests would be good.

    And i was using safari as my internet browser and my minimize button isn't working for me anymore. (the yellow button, top left between the red and green). Can someone explain to me how i can get that working again
    :confused:
     
  2. mklos macrumors 68000

    mklos

    Joined:
    Dec 4, 2002
    Location:
    My house!
    #2
    Have you tried restarting? In the preferences for MSN is a connections tab, make sure that proxy server isn't checked. Welcome to the Mac side! It will take some getting used to. Remember, its NOT Windows!!!! So it won't operate like it. You have to have an open mind and think simple with a Mac.
     
  3. OutThere macrumors 603

    OutThere

    Joined:
    Dec 19, 2002
    Location:
    NYC
    #3
    Try using Adium. (http://www.adiumx.com), which is a very full featured IM client for OS X that works with a whole bunch of IM services...much better than the basic MSN client.
     
  4. Linam macrumors regular

    Joined:
    Dec 25, 2005
    #4
    I have a problem with MSN messenger it disconnects every night precisely at midnight same as ichat why is this??
     
  5. mad jew Moderator emeritus

    mad jew

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    Apr 3, 2004
    Location:
    Adelaide, Australia
    #5

    Do your other internet connections also fail at midnight? Could it be the ISP maybe?
     
  6. Stephers thread starter macrumors newbie

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    Dec 25, 2005
    Location:
    Toronto, Canada
    #6

    how do i uninstall msn messenger then? I don't know where to uninstall things... or where to restart the computer for that matter. :eek:
     
  7. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #7
    Restart from the Apple menu in the top left corner. Uninstall the majority of apps (including Messenger) by literally dragging them to the trash from your Applications folder, and emptying. :)
     
  8. Stephers thread starter macrumors newbie

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    Dec 25, 2005
    Location:
    Toronto, Canada
    #8
    Wow this is sad how little i know about my new computer. The one thing i like about macs is how advanced it is! Shocking that everyone doesn't have a mac at home.

    sadly though the msn messenger is still not working. So i'll try that other program suggested.
     
  9. Stephers thread starter macrumors newbie

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    Dec 25, 2005
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    Toronto, Canada
    #9
    grr okay so adium wont work either.
    Gaim error
    connection error from notification server.

    I'm obviously connected to the internet so what's wrong!? :(
     
  10. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #10
    Have you used another PC or mac on this network? Or is the internet connection new?
     
  11. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #11
    Can you please say more about your network configuration? How does your Mac obtain a network connection? What is the other hardware inside your physical house or home or whatever?

    Is there any chance you have proxy service?
     
  12. Stephers thread starter macrumors newbie

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    Dec 25, 2005
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    #12
    Sorry, I use linksys it's connected to the pc downstairs. That's about all i know...
     
  13. Stephers thread starter macrumors newbie

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    Dec 25, 2005
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    Toronto, Canada
    #13
    any suggestions? this is rather frustrating.. :(
     
  14. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #14
    If your pc can connect to MSN, then its either the network or the mac. so go into system preferences, then networking under tcp/ip make sure it has a 192.168.*.* IP or a 10.0.*.* address. My only other idea is maybe you use a proxy on the PC?
     
  15. Stephers thread starter macrumors newbie

    Joined:
    Dec 25, 2005
    Location:
    Toronto, Canada
    #15
    Everything you said is there. I don't believe we use a proxy on the pc. I downloaded different versions of the mac messenger. the one i just had said i needed to download the new version before i could use it so i did that and it didn't flippin' work. I don't understand what is so difficult with mac msn messenger.
     
  16. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #16
    This is not normally the case.:) Could someone tell us how to find out of the PC uses a proxy? As i have never used a proxy before for msn, or on windows.
     
  17. Stephers thread starter macrumors newbie

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    Dec 25, 2005
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    Toronto, Canada
    #17
    my parents don't seem to think we use a proxy on the computer downstairs, but then again they know literally nothing about computers.


    i deleted the other messengers and tried reinstalling. and of course i get the same message.
    sign in to microsoft messenger failed because the service is not available or you may not be connected to the internet.
     
  18. mkrishnan Moderator emeritus

    mkrishnan

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    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #18
    If no one in your family knows what a proxy server is, you're probably not using one. ;)

    But otherwise, I'm stumped...you have a valid internet connection, in the sense that mail and web browsing work, but messaging does not. I could think of reasons why that is the case on a corporate network or something like that, but not at home.

    The computer doesn't have parental controls turned on, does it? :eek:
     
  19. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #19
    weird......Maybe try phoning your ISP and asking them.....or try talk to adium people, i have never seen a problem like this before. Maybe you are logged in to msn with that account with another comp?
     
  20. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #20
    When this happens, MSN will kick you off the first computer. Actually, the exact same thing happens if you run Adium and then start MSN Msngr after Adium connects to MSN. With AOL, it will ping you and ask you if you want to be logged on x2, but MSN will just kick you off. So I don't think that's the issue....man...stumper! :(
     
  21. Stephers thread starter macrumors newbie

    Joined:
    Dec 25, 2005
    Location:
    Toronto, Canada
    #21

    lovely. I guess I'm going to have to try and contact someone and msn. And no the parental controls are definatly not turned on. Thanks to trying to help. I'll post any new information once i get some.
     
  22. cait-sith macrumors regular

    Joined:
    Apr 6, 2004
    Location:
    canada
    #22
    I got this book for my girlfriend when she first got her iBook this summer, and it helped her a lot:

    http://www.chapters.indigo.ca/item.asp?Item=978076455656&Catalog=Books

    Ignore the "dummies" portion of the title. :D

    There is a bit of a learning curve with Macs, but don't let it get you down. Once you get comfortable, you never want to go back. My girlfriend says she could never go back to a PC.
     
  23. Stephers thread starter macrumors newbie

    Joined:
    Dec 25, 2005
    Location:
    Toronto, Canada
    #23
    Really long support email

    The following conditions may apply:

    - The MSN Messenger servers are temporarily unavailable.
    - Your MSN Messenger proxy settings are not correct.
    - Your MSN Messenger service is blocked by a firewall.
    - Your computer is not connected to the Internet.
    - Your computer network does not allow for access to the MSN Messenger service.
    - Your Internet connection may be down or may be very slow.
    - The MSN Messenger for Mac operating system cannot verify the certificate.


    Please follow these steps in the order they appear to help resolve this issue:


    1. Visit http://www.microsoft.com to make sure that you are connected to the Internet. If the Web page does not appear, troubleshoot the connectivity issue:

    a. Make sure that your Internet browser has the correct proxy configuration settings. Contact your network administrator or your Internet service provider (ISP) to determine the correct settings. If you are not sure of the settings, clear any proxy settings that are available and then test the connectivity again. Clear the proxy configuration settings in Microsoft Internet Explorer 5.2:
    i. Start Internet Explorer 5.2.
    ii. On the "Explorer" menu, click "Preferences."
    iii. Under "Network option," click "Proxies."
    iv. Clear the "Secure Proxy Option" check box, and then click "OK."
    v. Try to visit a Web site again.

    b. Make sure that the firewall or the router that you are using gives you access to port HTTP (80). For more information about port settings, contact the firewall or router manufacturer.

    c. Make sure that you do not have any antivirus or third-party spyware programs that conflict with MSN Messenger:
    i. Visit http://microsoft.com/spyware for more information and to obtain tools that you can use to remove third-party programs.
    ii. Make sure that you have the latest antivirus software on your computer. Contact the antivirus software manufacturer for more information.

    d. If these steps do not resolve your connectivity issue, your TCP/IP settings may be incorrect or your network adaptor may have to be reinstalled. Contact your ISP or computer manufacturer for help.

    2. Visit http://messenger.msn.com to install the latest version of MSN Messenger.

    3. If you are using a firewall, make sure that MSN Messenger has full access through the firewall. For more information about how to provide full access to MSN Messenger through your firewall, contact the manufacturer of the firewall.

    4. Make sure that the current date and time are set correctly on your computer.

    Note: An incorrect date or time may prevent your Internet browser from recognizing your MSN Messenger certificate. Or, an incorrect date or time may cause the browser to disable your certificate in "Certificate Authorities."

    a. Reset the "Certificate Authorities" to the default levels:
    i. Start Microsoft Internet Explorer for Mac.
    ii. On the "Explorer" menu, click "Preferences."
    iii. Under "Web Browser," click "Security."
    iv. Under "Certificate Authorities," click "Reset To Defaults."
    v. Click "OK."

    5. If your computer is part of a corporate network, contact your network administrator to make sure that the network allows access to the Microsoft .NET Messenger service.

    6. If you use a dial-up connection, you may be experiencing slow connectivity speeds and the connection may be timing out. Try to connect again later.


    I don't understand half that information and I tried the ones with the steps and it's still not working. So I'm pretty sure my problem is d. But that one is the one i understand the least? I have to call my internet provider?

    why does everything have to be so difficult.
     
  24. kretzy macrumors 604

    kretzy

    Joined:
    Sep 11, 2004
    Location:
    Canberra, Australia
    #24
    This really is a strange problem :confused: . Does MSN Msg work on your PC? Because if it does then it should mean that there's just an issues with some settings rather than your actual internet connection. Maybe try checking all your MSN settings on the PC, and check that they are all the same on your Mac. A bit off topic, but what kind of Mac did you get?
     
  25. ChrisFromCanada macrumors 65816

    ChrisFromCanada

    Joined:
    May 3, 2004
    Location:
    Hamilton, Ontario (CANADA)
    #25
    Just a thought here. Are you sure you know that you are installing Messenger properly? Are you dragging the application out of the disk image on your desktop into your Applications folder?
     

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