Mac OS X Server: AppleCare Question

Discussion in 'Buying Tips and Advice' started by Unspeaked, Feb 26, 2007.

  1. Unspeaked macrumors 68020

    Unspeaked

    Joined:
    Dec 29, 2003
    Location:
    West Coast
    #1
    So, Apple has several levels of Mac OS X Server support available, each discussed here:

    LINK

    My question is, do these contracts provide support for an unlimited number of clients, or does each Xserve need its own license.

    I see they clearly state an unlimited number of incidents (at least the top two tiers), but I can't find anything in writing about if you'll need to buy multiple support contracts for multiple boxes...
     
  2. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #2
    I'd imagine that's per copy of OS X Server... but I can't say for sure. I've been taking my chances with Google... so far so good.
     
  3. Unspeaked thread starter macrumors 68020

    Unspeaked

    Joined:
    Dec 29, 2003
    Location:
    West Coast
    #3
    Well, the line that's throwing me off is in the bar chart, which has this data:

    "Number of supported locations: 1 (Select) 1 (Preferred) Multiple (Alliance)"

    I assume this is referring to the number of office locations the support contract is good at. Wouldn't multiple locations mean at least two sites with at least one Xserve each? Further, wouldn't that imply that when the lower tiers say 1 location, it means any Xservers in that entire location?

    Maybe I'm just misreading...
     
  4. dbater macrumors member

    dbater

    Joined:
    Nov 4, 2006
    Location:
    Victoria, Canada
    #4

    One for One
     
  5. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #5
    Yeah, locations would seem to refer to persons who are authorised recipients of support rather than computers... tell you what, give them a bell and ask and then let us know, would you? :D
     

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