I signed up for Sky Broadband several weeks ago & I've been waiting for my activation date for a while. It arrived by textphone a week today. I've been trying to get this up & running all weekend, but to no avail Now I know I shouldn't be suprised, due to all the complaints I've read on other sites about the poor service, but I'm really stuck. When I first signed up to Demon years ago, I received a pack with all the info I needed to put into my system prefs to log into the internet ie IP address, email settings. I haven't received a single thing from Sky, apart from the Netgear, a CD & a dodgy answer machine message telling me "your broadband is active, enjoy". I've tried to install the CD, but it gets to the end & then tells me something is wrong & to check the lights & connections?? Am I being dense & are the settings on a website, or should I have received a letter from Sky with my username & password??