Macbook Air 2012 freezing up

Discussion in 'MacBook Air' started by quisguous, Jun 21, 2012.

  1. macrumors newbie

    quisguous

    Joined:
    Jun 9, 2009
    #1
    I've got a brand new Macbook Air 2012 with 8GB ram, 512 GB SSD, Core i7. I transfered all my files, apps, etc from my old Macbook Air. And last night it froze twice in an hour. I wasn't doing anything fancy, CPU load was very low. The freeze was full: no beachball, no crash screen, nothing, just everything stopped working and what was on the screen stayed there, frozen in time.

    It was a bit warm in my home, 85 F or so, but I wouldn't expect that to freeze my brand spanking new machine. But, it hasn't happened since I've been using it in a cooler environment (70 F) as yet.

    Anyone else having a similar problem?
     
  2. macrumors newbie

    Joined:
    Jun 21, 2012
    #2
    This happened to me last night while watching a video on the web. The MBA was on my lap, but I avoided making contact with the center of the machine because it was so hot. It was above 80 degrees ambient temp.
     
  3. macrumors member

    Joined:
    Aug 3, 2011
    #3
    I just had the laptop crash on me.

    Was switching from Chrome to Firefox (flash) to watch the football game. Darkness and sound in a loop in background.
     
  4. macrumors newbie

    Joined:
    Dec 24, 2008
    #4
  5. macrumors member

    Joined:
    Aug 3, 2011
    #5
    All available updates applied from the beginning.
     
  6. macrumors newbie

    Joined:
    Jun 21, 2012
    #6
    were anyone of you who had their MBA crash, watching flash video on chrome? some folks seems to be experiencing similar problems with that and there's a separate thread going on http://forums.macrumors.com/showthread.php?t=1390896 maybe it's similar issue.
     
  7. macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #7
    1. Hmmm. Why would Apple ship something without the latest update?
    2. How did you find out about this so quickly?!! :eek:
     
  8. macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #8
    Kind of ironic...

    My maxed out 13" I picked up last eve is bad.

    It has frozen twice, and a restart or Shutdown gives a white screen, followed by a spinning wheel from anywhere from 10 seconds to 20 seconds before it completes the action.

    thought it was a bad install from a migration, so today I just wiped the drive and restored fresh.

    No data on the machine and it takes time to shut down, very odd.
    It's going back.
    My core 2 due shuts down, and restarts in a flash.
     
  9. macrumors newbie

    Joined:
    Jun 21, 2012
    #9
    it was on engadget & few other tech sites and actually an apple rep stopped by and asked the rep who was helping me set up my MBA to do the update before i could leave and to spread the word.
     
  10. macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #10
    Does it crash because of Chrome or something else?
     
  11. macrumors 6502a

    Joined:
    Feb 3, 2011
    #11
    Is this heat related? Does it only happen above a certain temp when watching videos and such.
     
  12. macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #12
    No, I don't use chrome.
    It froze on Mail & calendar
     
  13. macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #13
    That's not good. Sorry to hear you are having problems. :(
     
  14. macrumors G4

    Joined:
    Oct 23, 2010
    #14
    Was it a kernel panic, or did it just freeze up? If it does it again, have it checked out, as a bad logic board can lead to kernel panics.
     
  15. macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #15
    try resetting the SMC
    http://support.apple.com/kb/HT3964

    then reset PRAM
    http://support.apple.com/kb/HT1379?viewlocale=en_US
     
  16. macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #16
    No worries,
    They swapped it out; said it was most likely bad ram on the board.
    The white spinning wheel shutdown screen gave it away apparently.

    Pretty costly DOA, but it's all good.
    Now preying this replacement (that is now restoring from a backup) is worth all that I am reading.:cool:
     
  17. macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #17
    Awesome!

    (Remember the old days of the PC when manufacturers would take 3-5 days to "burn in" a computer before they shipped it?)
     
  18. macrumors 6502

    Joined:
    Jun 18, 2010
    Location:
    Florida
    #18
    my new macbook air 13in froze just now while trying to watch the basketball game via espn3. Also using chrome by the way.
     
  19. macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Philadelphia
    #19
    Any issues since the swap? I'm experiencing the same behavior on mine. Occasionally EVERYTHING will freeze, but more times than not, I'll still be able to move the eternally spinning ball until I'm inevitably forced to force a hard reset.

    I thought it might be Chrome but the problems persisted even after I uninstalled it.
     
  20. macrumors 6502a

    Joined:
    Jan 25, 2012
    #20
    My Macbook Air (2012 Ultimate 13'') just froze on me. I had to hold the power button to restart it.

    This is the first time I've ever had a Macbook freeze up on me. I thought only Windows computers did this.
     
  21. macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #21
    Did the swap last eve.
    Restored from backup, all is well.
    All day, no page outs and is leaps quicker than my old one.
    Running VMware all day, along with OSX; it's a dream.

    i7 2.0, 8gb 512.
    Good for another 2-3 years I imagine.
     
  22. Furi Kuri, Jun 22, 2012
    Last edited: Jun 23, 2012

    macrumors member

    Joined:
    Apr 15, 2009
    #22
    I just picked up a new base 13in macbook air on Tuesday and I've had the same thing happen to me twice. I don't know what caused it, I was doing different things each time and I updated it the day I got it. I really hope this doesn't continue..

    Edit: happened again today, with google chrome (no videos open) and mail running.
     
  23. macrumors newbie

    Joined:
    Jun 11, 2012
    #23
    i've had the exact same problems but since the latest update I haven't encountered any problems. I considered getting a new replacement but I don't think that's gonna help. Besides every time I call Apple, they tell me to reinstall Lion. **** that ****. I think there was a problem with flash and the new HD4000 onboard graphics. It's all good for me for now.

    ----------

    Are you talking about the 2012 model?
     
  24. macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #24
    Yes, I was referring to the 2012 model that I replace my 2010 with.
    The replacement is so far so good. A very nice improvement.
     
  25. macrumors 68020

    Joined:
    Nov 3, 2008
    #25
    Ive had freezes 4 times (Random apps. Aperture, Browser, File Transfer) and the black box crash screen twice (I wasnt even using it). I did do a migration from a 2011 Air so thats the easy blame but I dont feel like doing a fresh install so I'll just live with it and see if an update or ML fixes things.
     

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