Macbook Air 2012 Question mark of Death

Discussion in 'MacBook Air' started by aaron5566, Aug 27, 2013.

  1. macrumors regular

    Joined:
    Jun 23, 2012
    #1
    Hi guys, my 1 year old macbook has just experienced a "Question mark of death". I was just playing games on Windows 8 with bootcamp, then my laptop hanged so I long pressed down the power button until it shut down. Upon restarting, I've lost both of my OS and a folder with a question mark came up instead... Has anyone experienced this before? Anyone know any solutions ? I don't have important data in there but it would be great if they could be recovered.
     
  2. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
  3. thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #3
    The thing is, I can't even boot into Mac OS. It's just stuck at the folder with flashing question mark. I do hear the startup chime but after that no apple logo or anything just the flashing question mark...
     
  4. macrumors 6502a

    Mr Rabbit

    Joined:
    May 13, 2013
    Location:
    'merica
    #4
    Try holding the option key while pressing the power button, holding option until you eventually get a screen similar to this...

    [​IMG]

    Basically any bootable volumes will be listed here, by default you would see your Macintosh HD volume and your recovery volume. If you don't see any volumes listed, only the wireless network drop down box, then you might try using Disk Utility, by booting to Internet Recovery, to see if your internal SSD is found by the system.
     
  5. thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #5
    Oh my gosh. Thank you so much. I'm trying this right now. Hopefully it restores my Mac atleast... Fingers crossed.
     
  6. thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #6
    No luck. :( Can't seem to find my partitions... Gonna go to the Apple Store tomorrow.
     
  7. macrumors regular

    Joined:
    Aug 15, 2013
    #7
    okay i think he was answered so im going to ask how long is a mba 11" 2012 suppose to last? because mine barely hits 3 hours
     
  8. macrumors newbie

    Joined:
    Aug 26, 2013
    #8
    Hello aaron5566,

    Were you able to boot into internet recovery as suggested above? Once the machine has booted that way you can get to disk utility and it should list the SSD device, and any partitions below it. Sometimes partitions can get wiped out with the device being "ok", and the SSD can be repartitioned. But it's hard to say without knowing what disk utility shows you. I have had the same problem, which ended up being a bad SSD.

    Please see this thread:
    http://forums.macrumors.com/showthread.php?t=1623616
     
  9. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #9
    It depends on your screen brightness, CPU activity and some other factors:
    ______________________________________________________
    This should answer most, if not all, of your battery questions:
    Apple Notebook Battery FAQ by GGJstudios
    The F.A.Q. includes the following topics:
    • BATTERY INFORMATION
    • BATTERY LIFE FROM A CHARGE
    • AC POWER
    • CALIBRATION
    • BATTERY LIFESPAN
    • CHECKING STATUS AND HEALTH
    • CHARGING
    • WHAT IS A CYCLE?
    • BATTERIES ARE NOT COVERED
    • BULGING OR SWELLING BATTERY


    ______________________________________________________
     
  10. macrumors 6502a

    Joined:
    Sep 2, 2008
    Location:
    Metro Kansas City
    #10
    Dont forget to take your TM backup or clone with you. If they get your SSD working again they can reload all your stuff on it.
     
  11. macrumors 6502a

    Joined:
    Oct 27, 2012
    #11
    Yeah, access "System Report" (Click on Apple in top left, About this Mac, More Info, System Report, Power) to see what your battery's health is listed as. Given that your computer is only a little over a year old at best, it should rightfully still be listed as "Normal" under the Condition heading. I own a 13-in. 2012 MBA that is listed as such with 29 cycles.
     
  12. macrumors 68000

    Joined:
    Oct 21, 2009
    #12
    Its a bad SSD but the question I have is what manufacturer your SSD was?
     
  13. macrumors 65816

    Joined:
    Oct 25, 2008
    #13
    Once you boot into internet recovery and you can't see your SSD, you probably have had a SSD failure.
    Let me guess... you have a 64gb or 128gb SSD model?
    Unfortunately, according to my informal searching here, it seems to be too common for 2012 MBA that have the Toshiba/Sandforce SSD drives to have a premature failure.

    See this thread here where several others also have had SSD failures and so far all have been 2012 64gb/128gb Toshiba/Sandforce drives. Really hope Apple is keeping count of these failures and will do 'goodwill' out of warranty repairs as the failure rate (yes, it's anecdotal) seems to be too high for these drives.
     
  14. thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #14
    I went to the Apple Store today, still waiting on what the problem is. But I do think it's a SSD problem. I entered Disk Utility, and tried to repair my partitions but I couldn't find my Mac or my Windows partition. There goes £200...
     
  15. macrumors member

    Joined:
    Nov 12, 2007
    #15
    If I had no Applecare I would order an OWC and do it myself - as somebody earlier said, it comes with a 3 year warranty. If I had a Macbook Air with a Toshiba 128GB I would be pretty paranoid about backing up. For so many to fail so catastrophically so soon after purchase is shocking. That it seems to occur just outside of the 12 month warranty period is horrible.
     
  16. Edmilan, Aug 28, 2013
    Last edited: Aug 28, 2013

    macrumors newbie

    Joined:
    Jun 18, 2013
    #16
    I also had the same problem, 11" MBA 2012 base model. After syncing and backing up using tile machine, i closed the lid of the air to put it on standby (i don't really shut down/ turn off my mac). After a couple of hours, i opened it and viola! A big question mark sign in place of the apple logo. Tried pressing the options key/cmd+R on boot up but the disks won't show up. Internet recovery showed errors. Luckily, the laptop was still within warranty (11months in, 1 month left) so i sent it back for repairs free of charge. Unfortunately, we don't have an apple store close by where i live so i sent it back to the retailer and they sent it to apple for repairs. I'm still waiting for the laptop (since 7/11/13), although apple said it's already repaired. Am still waiting for my retailer to pick up my laptop so i can test it.
     
  17. macrumors regular

    Joined:
    Aug 15, 2013
    #17
    computer brightness is full and how do i figure out on mac the computer activity.
     
  18. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #18
  19. macrumors 6502a

    Joined:
    Jun 28, 2012
    #19
    My 13" gets six to seven with tasks such as email and browsing. Three seems awfully low even for an 11".
     
  20. macrumors 68000

    Joined:
    Oct 21, 2009
    #20
    did the toshiba drives use sandforce controllers? if so colour me not surprised at all

    ah yes anandtech states The Toshiba drives use a rebranded SandForce SF-2200 controller sandforce is terrible. now I must check to see if my sandisk ssd uses sandforce also in my 2013 model
     
  21. thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #21
    Just got a quotation from Apple. £400 pounds... Currently deciding whether to go forward with it or buy a new one? Crazy. It's half the initial cost of my laptop.

    I had a Toshiba 128gb SSD. Am I just super unlucky as I thought SSDs don't fail as often as hard drives or is there a problem with the 2012 line up?
     
  22. macrumors 65816

    Joined:
    Oct 25, 2008
    #22
    AFAIK, the vast majority of 2012 MBA SSD failures have been 64/128gb Toshiba Sandforce SSDs. 256/512gb drives were Samsung and I havent heard of any failures in those drives yet. The 2010/2011 MBAs with Toshiba drives weren't sandforce BTW and not surprisingly haven't heard of widespread failures...

    2012 rMBPs thankfully didn't use sandforce drives so far don't seem to have this problem.
     
  23. macrumors member

    Joined:
    Nov 12, 2007
    #23
    Appel replaced mine with another Toshiba SSD. Is it the same model SSD - i.e same controller? Or is it different?
     
  24. macrumors 65816

    Joined:
    Oct 25, 2008
    #24
    Most likely it's the exact same model. :(
     
  25. thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #25
    Do you guys think I should repair it or get a new laptop? It's half the initial cost of my laptop... In a dilemma now.
     

Share This Page