Macbook Air will not boot after Genius "repair" - Need advice

Discussion in 'MacBook Air' started by norushz, Sep 22, 2012.

  1. macrumors newbie

    Joined:
    Sep 22, 2012
    #1
    Hello all,

    My macbook air (late 2010) had a broken keyboard for several weeks from being cleaned with Lysol wipes (interestingly recommended officially by Apple Support). It was completely functional with no other issues than a broken keyboard. I dropped off the laptop to be repaired by Apple and they informed me that the cost would be $800 to repair as the motherboard had to be replaced. I decided not to go ahead with the repair. However, the laptop that I picked up does not turn on or charge and is basically an iBrick.

    I have not had much luck discussing this with the Apple Geniuses at the store. What is my next best bet here? Needless to say, when I dropped off the laptop to be repaired, they suggested a $220 repair cost and no risks of getting an iBrick as the final outcome.
     
  2. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
  3. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #3
    If you can, check the serial number on the machine. They may have given you the incorrect machine.
     
  4. thread starter macrumors newbie

    Joined:
    Sep 22, 2012
    #4
    Thanks for the advice so far. The serial number is the same. The steps for troubleshooting you have provided will not work as the keyboard is non-functioning to begin with and an external keyboard will not work until the computer turns on. I had setup an automatic bootup at a specific time on a daily basis but this is not working also.

    Should I be talking to Apple customer relations at this point? Any #'s or suggestions would be much appreciated.
     
  5. macrumors regular

    Joined:
    May 23, 2009
    Location:
    Michigan, USA, Earth
    #5
    Call 1-800-MY-APPLE and just ask for Customer Relations. They have to transfer you, and you will get results.

    Good luck.
     
  6. macrumors regular

    Joined:
    Nov 24, 2010
    Location:
    France
    #6

    Some wireless keyboards will work Before the OS loads (microsoft arc, for example) or try a USB board.
     

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