I am a big fan of Apple products - been a loyal consumer since I was a kid using the old Apple II's. However, the quality of these new Macbook's are awful. First one I received had a broken / discolored screen so I exchanged it. Just received #2 this morning and the exterior black paint is chipped (white spots) / bubbling on the hand rest and especially on the exterior lid. You spend a few thousand dollars and get a damaged product not once but twice?? Not acceptable. So upset w/ the whole experience. I am returning this one for a full refund and gonna stick w/ my old Powerbook G4 Ti.