Resolved Macbook Pro 2015 with OSX El Capitan 10.11.4 system wide freeze (Read the details)

Point being: if the apple supplied components (Hardware, OS X version and thus video driver are the same) then maybe its not an OS X bug (or rather, maybe it's not being triggered by something in OS X - but an OS X bug triggered by something else). Maybe it's some third party software. Or maybe it depends on behaviour i am not doing (like external display/clamshell mode). Or maybe its a bad batch of hardware...

Just trying to help rule things out... Mine shipped with 10.10 and i purchased just before 10.11 was released.

 

Yes these are good process of elimination ideas!

 

I have the issue on a late 2013 RMBP. i think it only happens after i close youtube tabs. have experienced it with both flash enabled and completely uninstalled on a freshly formatted computer.

have not tested whether its browser specific. i will try to only play youtube on chrome from now on and see if the problem persists.

 

As others said, this is not a problem easy to replicate. I had crashes very close together and then nothing for a week. I'm 99.9% certain that this is a software issue because a) it never happened before, and b) it never happened again after I downgraded to 10.11.3.

Edit: better than check with year your Mac is or what OS came installed, is to check what CPU is included. The problem seems to be very common on Broadwell architecture CPUs.

 

I too wish it was easy to replicate the problem so I could bring it in to the Apple Store and show them exactly what's going on. Other than noticing it never happens in clamshell mode with an external display, there's no rhyme or reason with when it'll happen.

I've used my machine without a display for the better part of a couple days and it doesn't happen at all. Then on the third day it locks up. I reboot. An hour later, lock up again. Frustrated, I reboot and go to bed. Next morning, no issues all day. Next morning, a lockup. Put it in clamshell mode for almost a week, not one lockup.

Could there also be any correlation with the laptop freezing on battery vs ac power as well?

 

No, there is no correlation to using AC or battery power, at least o haven't noticed it. It is completely random, probably bug in some code specific to broadwell architecture Intel CPU's. Maybe some kind of deadlock, but this is not our problem, apple devs should find it and repair it asap but, before two days i reset completely smc and nvram on my MBPr 13" early 2015, for these two days i was watching A LOT of videos in safari and also opening many video links, using photo app and quick time (the most frequent triggers of freeze) and no freeze so far.

 

Ive got a Late 13 RMPB and it freezes. It is not hardware based.

 

I've been using Opera for the last 2 weeks and had no freeze since switching.

 

I´ve gotten so used to my iMac freezing several times per day, so used to it in fact that it feels really odd now when my late iMac 2009 have not frozen after 4 days continuous use on 10.11.5 PB4

I will throw in PB4 on my mid 2015 rMBP and see if it works on it too, would be nice to start using it again, have barely touched it since Februari thanks to 10.11.4

 

Since my update to 10.11.5 Beta (15F31a, I have not had any freezes/crashes or mouse lags (my mouse was freezing for 1/2 to 1 sec here and there)

 

How often did you have freezes before update to latest beta?

 

Mouse pointer would get stuck/freeze for a 1/2 sec maybe every 10-20 minutes. It was often. Entire system freeze/lockup would happen maybe once a day or once every 2 days. So far I've had this new beta for 2-3 days and there has been no freezes/crashes or mouse lags/stuck/freezes.

 

Good to know that it may appear our freezing issue might be resolved with 10.11.5. I've never installed a beta OS before, I'll just patiently wait for final release. I at least feel better knowing that the issue looks like it's being worked on.

--- Post Merged, May 8, 2016 ---

Just curious, is it a wireless mouse you are using? If so is it a Bluetooth mouse, part of a keybaord/mouse combo that uses a little USB receiver?

 

Please keep us informed. At least there's hope...

 

Just using the trackpad on my MacBook Pro.

 

Well I just started having this problem today. Twice in under 24 hours. Scared me half to death. Hope they fix it soon.

 

Such a relieving feeling to know that it's happening to all of us, ain't it? I was super relieved to see that this was a bug and not a hardware issue.

 

Have yet to experience the issue with Chrome.

 

what system do you have? Do you play a lot of HTML5 video?

 

Update: at the moment I have a 12 days uptime record just following the previously described guidelines. I know it can be just luck or something about my specific software configuration, but for now I have not experienced any more freeze (MBPr 13" 2015)

 

I took my iMac in to the Genius Bar and they told me it was a logic board problem, even though it only occurred once I upgraded 10.11.4. It was crashing almost every 30 minutes. New logic board, and the freezing is not occurring, yet. So, is the issue totally hardware independent? Hard to say.

 

Was it crashing on earlier versions of OSX as well?

--- Post Merged, May 9, 2016 ---

Just an update. I have been using just chrome for over a week now and no crashes. This is the longest I have got, with Safari it crashes every day or so.