Problem: The hinge on my MacBook Pro started making a clicking noise when I open or close the clamshell. (Not fron dropping it) I have AppleCare. Apple Genius @ Retail Store: We can send this in for repair - your still under warranty. Me: Great - send it in! AppleCare Service Center: We want to charge you $610 to finish your repair. Me: What? I call AppleCare... AppleCare Rep(last of 4 reps i spoke with): You have upgraded the RAM on your MacBook Pro so we cannot service your computer. Same with your HD. Me: Its user-replaceable. What is the correlation between my RAM and the hinge making noise? Also HD is user-replaceable. AppleCare Rap: We dont do a 1/2 job....If anything fails our diagnostics test we must fix it. But we cannot because the reason it is failing is because you upgraded RAM. (We go back and forth - with 2 different agents....) Dude - if you ripped out the RAM I would still have the same problem. Long story short - they absolute refuse to fix my computer because my RAM has been upgraded. Rep tells me to take it to an authorized service center. I could include the fact the Genius watch me switch out HD in the store - also noted the none Apple RAM - also he messed up my mailing address. The 1st senior rep told me she we call tuesday or wednesday to give me an update. She didnt call - I did. So far I have put the ball into Apple's court several times...all they do is drop it so far. Before this situation I have had amazing service. Tomorrow I shall call my boys Casey and Bob - they are senior reps that really helped me out when I had a problem with my warranty date earlier this year. I paid a premium price for my computer I expect a premium computer I expect premium service....(which i am certainly not getting.) They still have my MacBook at there service center...its in hold mode.