macbook pro intermittent problems genius bar advice!

Discussion in 'MacBook Pro' started by whyrichard, Jan 28, 2007.

  1. whyrichard macrumors 68000

    Aug 15, 2002
    Hello guys, need advice about my macbook pro 2.0 (1st generation)

    well... i've got some problems with my macbook pro.

    ...airport drops connection after each wake up (tried pram, software is updated, tried apple advice regarding network pref's)

    ... the computer won't sleep consistently (close the lid, screen turns off but computer does not... i try energy saver settings to sleep in one minute and again, screen goes off but computer does not)

    i already went to the apple store genius bar. the "genius" and I demonstrated together the problem with not going to sleep. he turned on the terminal i believe to show that the sleep command wasn't being sent. he said the mother board will probably be replaced and i left it at the shop.

    three days later i get a call from the engineer, it's ready to be picked up. "Fixed?!" i asked, he said he found no problem. it went to sleep just fine. "it's intermittent. when it happens, i restart it and it goes away..." doesn't happen here.

    and of course i have it home, i use the thing for a bit, and it happenes again....

    what should i do?

  2. unixfool macrumors 6502a

    Jan 21, 2006
    Northern VA
    I'd send it back again...if you're still having an issue and they returned it without fixing the issue, send it back.

    I'm sure, instead of them sending it back to you without a fix, they can start replacing parts based on your comments of the issue.
  3. WildCowboy Administrator/Editor


    Staff Member

    Jan 20, 2005
    Your first issue might be correctable by following the steps in this support article. Sometimes it can even be fixed by just retyping your wireless network's password in the Airport subpane of the Network system preference pane.
  4. whyrichard thread starter macrumors 68000

    Aug 15, 2002

    the engineers said they can't replace a part unless it's failure is replicatable to them. and they turned off the computer, turned it on, and it went away. as it does. but after some use, it fails to sleep again.

    so perhaps i purchase applecare for the 3 years, and work around the problem until it is catastrophic? or just keep on giving them my laptop saying it happened again and again?


    videotape the failure to sleep?

  5. MACDRIVE macrumors 68000


    Feb 17, 2006
    Clovis, California
  6. whyrichard thread starter macrumors 68000

    Aug 15, 2002
    i have since gotten the motherboard replaced due to whine, and i was hoping that would fix this problem as well but no.... same sleep problem....

    a search on the boards tells me that others have had this problem too. is is hardware or is it software? firmware?

  7. deadpixels macrumors 6502a


    Oct 30, 2006
    maybe your wireless network waking up your machine or not allowing it to sleep, there must be a prefs that say "allow network to wake up" or something similar.

    Edited : you could turn off your network first and then put your machine to sleep to find out if the network is the culprit.
  8. bmcgrath macrumors 65816


    Oct 5, 2006
    London, United Kingdom
    I don't know if this works or not. But I heard before that if you go to into Mac HD, Libary, Preferences, System configuration, and then delete the it may solve that issue? I cant be certain of that so if anyone wishes to correct me feel free
  9. amusice macrumors newbie

    Mar 2, 2007
    Security section also has information about sleep etc.
  10. MacGuffin macrumors regular

    Nov 13, 2006
    Certainly sounds like a lemon. Perhaps it's time to start complaining to Apple in more strenuous terms?

    Good luck.
  11. whateverandever macrumors 6502a

    Nov 8, 2006
    Mine throws a fit about sleeping as well quite often.
  12. kinchee87 macrumors regular


    Jan 9, 2007
    New Zealand
    Am I missing something? Wouldn't restarting the computer to put it to sleep defeat the purpose of putting it to sleep in the first place? Tell the mac genius that shutting down is not sleep!
  13. zign macrumors 6502


    Apr 9, 2006
    Have you tried reinstalling the OS? It doesn't have to be a hardware problem. Did they not test with an external HD? If not, maybe you could try yourself.

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