Macbook shuts off on battery please help

Discussion in 'Mac Basics and Help' started by bloom, Dec 11, 2006.

  1. bloom macrumors newbie

    Joined:
    Aug 28, 2006
    #1
    Hey all

    My friend's new macbook keeps turning off every time she unplugs it from the charger, even when its fully charged. what is making it turn off and how can i stop it?
     
  2. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #2
    First, make sure the battery is seated correctly.

    What is showing in the battery menu bar item? Is it showing a percentage (or saying how long until it's charged) or does the battery icon have an "X" through it?
     
  3. bloom thread starter macrumors newbie

    Joined:
    Aug 28, 2006
    #3
    took out the battery and put it back in, and there's still an X
     
  4. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #4
    Okay, try resetting the SMC. If that doesn't work, it's probably time to contact Apple.
     
  5. bloom thread starter macrumors newbie

    Joined:
    Aug 28, 2006
    #5
    ok i will, thanks you very much.

    one last thing, if i reset the smc, does it erase anything on the computer or harm it in any way? i'm just unfamiliar with those aspects of the computer.

    Thanks again
     
  6. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #6
    I think you'll only have to reset your date/time preferences.

    One other thing...does the battery show a charge when you push the test button on the actual battery?
     

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