MacBook sudden shutdown

Discussion in 'Mac Basics and Help' started by fekimoki, Jul 6, 2006.

  1. fekimoki macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #1
    I'm Mac newbie, and I bought MacBook last month.
    I use it for iTunes, iPhoto, MySQL, Apache, Firefox, and long hours code on Smultron.
    I never experience sudden shutdown before I upgrade the OSX to 10.4.7 (I think)

    The 1st sudden shutdown is when I was working with Photoshop CS2, I heard fan starting to roar just before the sudden shutdown. I thought maybe the Rosetta got a flu or something.
    I press the power button, it starts with blank screen, blinking sleep indicator, fan starts, and then it shutdown again.
    I have to press the power button for about 5sec and successfully boot it again.

    The 2nd sudden shutdown is when i just play around with Firefox.
    The 3rd sudden shutdown is when i just play around with the Dock, I make it big & small fastly, and then the screen goes black.

    Then I reinstall OSX (tried both archive & clean), the problem still the same, the sudden shutdown is still happened, just after the fan roar sound starts.

    I ran the Hardware Test, and the result is OK

    Help me pls, thx in advance.

    And the below is the System log:

     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    I had a long hard look through the log but didn't understand most of it. I suck. :eek:

    So, do you have any third party RAM or peripherals? :)
     
  3. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #3
    i suck at log also
    i dont have any 3rd party ram, im using the original 512mb
    pheriperials is just a mouse
    and after i deep search on google, there is a lot ppl after updating 10.4.7 experiencing random shuts down just like me.
     
  4. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #4
    A few people are getting random shutdowns when they run form battery power on the new Intel machines. Apple seems to be replacing batteries to fix the problem. I don't think this is related to 10.4.7 necessarily but you might want to contact Apple all the same. :)
     
  5. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #5
    as far as i remember, my mac random shutdown when using power plug
    never on battery power
    im on 10.4.6 now, and let's see...

    there is no apple center in my country :(
     
  6. Katharine macrumors member

    Katharine

    Joined:
    Jan 11, 2006
    #6
    mine has shutdown using both and I called apple today and they are sending a box to send it back for repairs. Hopefully it won't be gone to long.
     
  7. funkychunkz macrumors 6502a

    funkychunkz

    Joined:
    Jun 1, 2005
    Location:
    Ottawa, Canada
    #7
    Even a reseller?(sometimes they can help)

    I looked through your logs and allot seem to be going wrong. This is your last boot log i'm guessing. It looks somewhat similar to verbose logging on startup (not mine, mind you). It could be an extension problem as is causes overall system and network problems.

    Jul 7 11:45:24 localhost kernel[0]: Extension "com.apple.driver.AppleUSBTCKeyboard" has no kernel dependency.
    Jul 7 11:45:24 localhost kernel[0]: Extension "com.apple.driver.AppleUSBTCKeyEventDriver" has no kernel dependency.
    Jul 7 11:45:24 localhost kernel[0]: CSRHIDTransitionDriver::stop
    Jul 7 11:45:24 localhost kernel[0]: IOBluetoothHCIController::start Idle Timer Stopped <- Important too [EDIT: I'm an idiot]

    Jul 7 11:45:41 felix-widjajas-computer launchd: Server 0 in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[92]: exited abnormally: Hangup
    This is bad, flush the lookupd cache using main menu
     
  8. mjstew33 macrumors 601

    mjstew33

    Joined:
    May 29, 2005
    Location:
    Illinois
    #8
    Have you called AppleCare? I would recommend that.
     
  9. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #9
    Code:
    Jul 7 11:45:24 localhost kernel[0]: [B]Extension[/B] "com.apple.driver.AppleUSBTCKeyboard" has no kernel dependency.
    Jul 7 11:45:24 localhost kernel[0]:[B] Extension[/B] "com.apple.driver.AppleUSBTCKeyEventDriver" has no kernel dependency.
    Jul 7 11:45:24 localhost kernel[0]: CSRHIDTransitionDriver::stop
    Jul 7 11:45:24 localhost kernel[0]: [B]IOBluetoothHCIController[/B]::start Idle Timer Stopped <- Important too
    Actually these are all "normal" and not indicative of the problem.

    You're missing the important part of the logs, the part that happened BEFORE the shutdown. What you've shown us is immediately after the reboot, which doesn't really tell us anything.

    Unfortunately, according to this:

    Code:
    Jul 7 11:42:09 felix-widjajas-computer shutdown: reboot by felixwidjaja:
    You told it to reboot.

    Currently, I'm more concerned with:

    Code:
    Jul 7 11:42:11 felix-widjajas-computer SystemStarter[1248]: [B]authentication service (1256) did not complete successfully[/B]
    Jul 7 11:42:11 felix-widjajas-computer kernel[0]: (1263: ps)[B]tfp: failed on 0[/B]:
    
    Google-rumor has this (tfp failure) to be a problem with QT 7, and/or the RSS feed, and/or MS Office apps.
     
  10. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #10
    i think the problem is:
    Previous Shutdown Cause: -72
    does any1 know what this is mean? i did google search, found nothing

    system log again:

    Code:
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: System SafeSleep
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: hibernate_page_list_setall start
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: hibernate_page_list_setall time: 59 ms
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: pages 92201, wire 38528, act 15838, inact 5414, zf 856, could discard act 19990 inact 11575
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: hibernate_page_list_setall found pageCount 92201
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: IOHibernatePollerOpen, ml_get_interrupts_enabled 0
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: IOHibernatePollerOpen(0)
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: writing 91055 pages
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: image1Size 64042496
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: all time: 2686 ms, comp time: 617 ms, deco time: 0 ms, 
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: image 112729088, uncompressed 243671040 (59490), compressed 108456920 (44%), sum1 a353ccfa, sum2 74e51cc3
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: hibernate_write_image done(0)
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: sleep
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: Started CPU 01
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: IOBluetoothHCIController::restartShutdownWL this is a wake from sleep
    Jul 10 09:36:02 felix-widjajas-computer kernel[0]: System Wake
    Jul 10 09:36:03 felix-widjajas-computer lookupd[464]: lookupd (version 369.5) starting - Mon Jul 10 09:36:03 2006
    Jul 10 09:36:06 felix-widjajas-computer launchd: Server 0 in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[464]: exited abnormally: Hangup
    Jul 10 09:36:06 felix-widjajas-computer configd[62]: posting notification com.apple.system.config.network_change
    Jul 10 09:36:06 felix-widjajas-computer lookupd[469]: lookupd (version 369.5) starting - Mon Jul 10 09:36:06 2006
    Jul 10 09:36:11 felix-widjajas-computer mDNSResponder: NOTE: Wide-Area Service Discovery disabled to avoid crashing defective DNS relay 192.168.1.1.
    Jul 10 09:39:39 localhost kernel[0]: hi mem tramps at 0xffe00000
    Jul 10 09:39:43 localhost kernel[0]: PAE enabled
    Jul 10 09:39:43 localhost kernel[0]: standard timeslicing quantum is 10000 us
    Jul 10 09:39:43 localhost kernel[0]: vm_page_bootstrap: 121155 free pages
    Jul 10 09:39:43 localhost kernel[0]: mig_table_max_displ = 71
    Jul 10 09:39:43 localhost kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
    Jul 10 09:39:43 localhost kernel[0]: 83 prelinked modules
    Jul 10 09:39:43 localhost kernel[0]: ACPI CA 20051117 [debug level=0 layer=0]
    Jul 10 09:39:43 localhost kernel[0]: AppleACPICPU: ProcessorApicId=0 LocalApicId=0 Enabled
    Jul 10 09:39:43 localhost kernel[0]: AppleACPICPU: ProcessorApicId=1 LocalApicId=1 Enabled
    Jul 10 09:39:43 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
    Jul 10 09:39:43 localhost kernel[0]: The Regents of the University of California. All rights reserved.
    Jul 10 09:39:43 localhost kernel[0]: using 1262 buffer headers and 1262 cluster IO buffer headers
    Jul 10 09:39:43 localhost kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
    Jul 10 09:39:43 localhost kernel[0]: IOAPIC: Version 0x20 Vectors 0:23
    Jul 10 09:39:43 localhost kernel[0]: Started CPU 01
    Jul 10 09:39:43 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
    Jul 10 09:39:43 localhost kernel[0]: Security auditing service present
    Jul 10 09:39:43 localhost kernel[0]: BSM auditing present
    Jul 10 09:39:43 localhost kernel[0]: disabled
    Jul 10 09:39:43 localhost kernel[0]: rooting via boot-uuid from /chosen: B58A11B8-BC18-474A-9AB5-4F5DEC971DA0
    Jul 10 09:39:43 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
    Jul 10 09:39:43 localhost kernel[0]: USB caused wake event (EHCI)
    Jul 10 09:39:43 localhost kernel[0]: FireWire (OHCI) Lucent ID 5811 PCI now active, GUID 0016cbfffe6a73c8; max speed s400.
    Jul 10 09:39:43 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleAHCI/AppleAHCIPort@2/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageDriver/ST96812AS Media/IOGUIDPartitionScheme/Apple_HFS_Untitled_1@2
    Jul 10 09:39:43 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
    Jul 10 09:39:43 localhost kernel[0]: jnl: replay_journal: from: 371200 to: 6387200 (joffset 0x1bf000)
    Jul 10 09:39:43 localhost kernel[0]: CSRHIDTransitionDriver::probe: 
    Jul 10 09:39:43 localhost kernel[0]: CSRHIDTransitionDriver::start before command
    Jul 10 09:39:43 localhost kernel[0]: CSRHIDTransitionDriver::stop
    Jul 10 09:39:43 localhost kernel[0]: IOBluetoothHCIController::start Idle Timer Stopped
    Jul 10 09:39:43 localhost kernel[0]: HFS: Removed 3 orphaned unlinked files
    Jul 10 09:39:43 localhost kernel[0]: Jettisoning kernel linker.
    Jul 10 09:39:43 localhost kernel[0]: Resetting IOCatalogue.
    Jul 10 09:39:43 localhost kernel[0]: Matching service count = 4
    Jul 10 09:39:43 localhost kernel[0]: Matching service count = 4
    Jul 10 09:39:43 localhost kernel[0]: Matching service count = 4
    Jul 10 09:39:43 localhost kernel[0]: Matching service count = 4
    Jul 10 09:39:43 localhost kernel[0]: Matching service count = 4
    Jul 10 09:39:43 localhost kernel[0]: AppleACPILPC:: waiting for platform plugin
    Jul 10 09:39:43 localhost kernel[0]: AppleACPILPC:: register successful
    Jul 10 09:39:43 localhost kernel[0]: Previous Shutdown Cause: -72
    Jul 10 09:39:43 localhost kernel[0]: mac 10.3 phy 6.1 radio 10.2
    Jul 10 09:39:43 localhost kernel[0]: IPv6 packet filtering initialized, default to accept, logging disabled
    Jul 10 09:39:37 localhost memberd[43]: memberd starting up
    Jul 10 09:39:37 localhost mDNSResponder-108 (Jan 14 2006 02: 59:21)[36]: starting
    Jul 10 09:39:39 localhost lookupd[47]: lookupd (version 369.5) starting - Mon Jul 10 09:39:39 2006
    Jul 10 09:39:44 localhost kernel[0]: yukonosx: Ethernet address 00:16:cb:a5:34:79
    Jul 10 09:39:44 localhost kernel[0]: AirPort_Athr5424: Ethernet address 00:16:cb:b8:51:8d
    Jul 10 09:39:44 localhost mDNSResponder: Couldn't read user-specified Computer Name; using default “Macintosh-0016CBA53479” instead
    Jul 10 09:39:44 localhost mDNSResponder: Couldn't read user-specified local hostname; using default “Macintosh-0016CBA53479.local” instead
    Jul 10 09:39:44 localhost mDNSResponder: Adding browse domain local.
    Jul 10 09:39:44 felix-widjajas-computer configd[40]: setting hostname to "felix-widjajas-computer.local"
    Jul 10 09:39:45 felix-widjajas-computer lookupd[60]: lookupd (version 369.5) starting - Mon Jul 10 09:39:45 2006
    Jul 10 09:39:45 felix-widjajas-computer diskarbitrationd[42]: disk0s2    hfs      AF537F95-9A1F-329A-8EB6-1097982FF7F8 Macintosh HD            /
    Jul 10 09:39:45 felix-widjajas-computer DirectoryService[48]: Launched version 2.1 (v353.2)
    Jul 10 09:39:48 felix-widjajas-computer kernel[0]: [HCIController][setupHardware] AFH Is Supported
    Jul 10 09:39:49 felix-widjajas-computer kernel[0]: display: Not usable
    Jul 10 09:39:49 felix-widjajas-computer /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow: Login Window Application Started
    Jul 10 09:39:51 felix-widjajas-computer loginwindow[80]: Login Window Started Security Agent
    Jul 10 09:39:54 felix-widjajas-computer configd[40]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-network
    Jul 10 09:39:54 felix-widjajas-computer configd[40]: posting notification com.apple.system.config.network_change
    Jul 10 09:39:54 felix-widjajas-computer lookupd[127]: lookupd (version 369.5) starting - Mon Jul 10 09:39:54 2006
    Jul 10 09:39:57 felix-widjajas-computer configd[40]:   target=enable-network: disabled
    Jul 10 09:39:59 felix-widjajas-computer mDNSResponder: NOTE: Wide-Area Service Discovery disabled to avoid crashing defective DNS relay 192.168.1.1.
    
     
  11. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #11
    Where did it crash in this log? What timestamp?
     
  12. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #12
    Jul 10 09:39:43 localhost kernel[0]: Previous Shutdown Cause: -72

    im so pissed off by macbook
    this product is not good
    discoloration & now its logic board, whats next?
    my macbook sent to reseller yesterday, they said it'll take a week.

    and i have a strong feeling that when i get my macbook back, it'll go shutdown again, and i have to send it again, takes a week again, and so on.

    IM SO MAD!
    DISAPPOINTED
     
  13. dav macrumors 6502

    Joined:
    Jun 29, 2004
    #13
    My story

    Let me give my two cents...


    The exact same thing was happening to me last week. I have a 2GHz MacBook with 2GB of RAM I bought from datamem.com and the 120GB HDD from Apple.

    The screen would go black, but the fan would keep spinning. The screen would have crazy colors, and then kernel panic. All sorts of wild things. At first it was when I picked it up with just one hand, but then it started happening all the time. It was totally unacceptable.

    I took my MacBook to the local Apple store on a saturday and showed them exactly the problem. They said they will ship it out on Monday and it would be back in a week. Needless to say I was pretty upset at the situation. I came home and realized that this is total crap from Apple and I was going to demand a replacement machine (i.e. I don’t want to keep a machine that needed to be repaired a month after purchase, that could just be bad news bears in the future).

    That night I went in and asked about replacements, they said they weren’t authorized to do that, but I could call Applecare. I took the computer and went home and then tried using it. Shut down about 4 times in ten minutes and the sleep light would blink incessantly. I called Applecare sunday afternoon and it was about an hour phone call (45 minutes of that was me on hold). They said they would not replace it, but would ship a box out to me so I could send it in. I just decided to take it back to Applecare.

    That night I was just tinkering around with it and then put my stock RAM back in the machine. I booted it up and it was fine, running without crashes. It was amazing. I used that painfully for awhile (coming from 2GB, 512 feels pretty slow), and then decided to put my 2GB back in the machine. I did this, suddenly it worked perfectly. Act of God? Who knows.

    I made sure I put the RAM in perfectly, but what I feel did the trick was that I pulled the HDD out (no apparent reason, just wanted to see how easy it was to pull out). I slid the HDD back in and plugged it in nicely.

    I, personally, believe I fixed it by pulling out the HDD and plugging it back in. It could be the RAM, who knows.

    Anyway, hope I helped somehow.


    dav
     
  14. michaeldmartin macrumors regular

    michaeldmartin

    Joined:
    Jun 29, 2006
    Location:
    Testicles. That is all.
    #14
    It seems the random shutdown (not kernel panic) might have been thermal shutdown. On my imac, I've already had one while playing oblivion.
     
  15. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #15
    But that's not exactly where it's crashing and shutting down.
    That log entry is 5 seconds AFTER the computer is rebooted.
    The reboot start here:

    Code:
    Jul 10 09:39:39 localhost kernel[0]: hi mem tramps at 0xffe00000
    So, does that mean it's crashing directly before the reboot? If so, then your issues is THIS:

    Code:
    Jul 10 09:36:11 felix-widjajas-computer mDNSResponder: NOTE: Wide-Area Service Discovery disabled to avoid crashing defective DNS relay 192.168.1.1.
    Which looks like there's a problem with your Mac and your Router.
     
  16. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #16
    @dav: your 'unperfectly' seated RAM solution is similiar to one of the reply on the http://discussions.apple.com/thread.jspa?threadID=544012&tstart=0
    and yes, i feel this macbook is peace of crap also.

    but anyway, its not about RAM or HDD, its about the logic board. there are lots of people experiencing random shutdown, look at the above apple discussion thread URL, it even has 3000++ page view

    inspite that there are no patterns about the cause of shutdown (it can go 5minutes after power on, and even no issue in 2 days), there is no week batch production pattern also about this problem, mine is 17, my friend is 18 and working fine. but people reporting that week 18 also has the issue, week 21, 23, etc.

    i will not have the new machine replacement for the crap, they say.
    they only replace the mother board.

    i saved a lot of cash as a daily worker to buy macbook (i live in indonesia, salaries are low), and i waited so long. and this is what i got? thanks apple

    i bet that my white crap will get dirty and scratches all around its very fragile case after they repaired it.

    ill update the result next week, lets see what will happened
     
  17. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #17
    thx for the analysis, but i dont think router is the cause of the shutdown.
    because it suddenly went shutdown also in the front of the genius at the shop that i bought this crap.

    the genius plugs usb flash disk, and aprox. 10secs when he plays around the Finder, the white crap went dead.
     
  18. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #18
    That's fine.. but that's all I can tell you from the logs. That's the last entry there.

    So, maybe it's a wireless card problem, maybe a logic board problem, hope they get it fixed for you.
     
  19. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #19
    @dav
    whoa i just notice that you are the ipod-shuffle avatar at that url thread.
    and you were mirror posting :D
     
  20. dav macrumors 6502

    Joined:
    Jun 29, 2004
    #20
    yeah sorry about that, I just wanted to spread my personal experience.
     
  21. twistedlegato macrumors 65816

    twistedlegato

    Joined:
    Jun 15, 2006
    #21
    Just take it to the apple store and they will fix it. When my macbook had random shut-downs i took it to the apple store and they did some "things" to my computer and now it never shuts-down ranomly, only on my command. So the apple store the is way to go!!!!!!
     
  22. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #22
    wow, its good to hear they fixed yours
    well, the sad thing is there are no apple center in my country.
     
  23. twistedlegato macrumors 65816

    twistedlegato

    Joined:
    Jun 15, 2006
    #23
    Well..just call apple and ask them if you can send it in. Thats the best you can do. I sure hope they make an Apple store in Indonisia...:) for you sake:)
     
  24. fekimoki thread starter macrumors member

    fekimoki

    Joined:
    Jun 2, 2006
    Location:
    Jakarta, Indonesia
    #24
    they replaced the mainboard (yes, just the mainboard, and dont forget those little scratches addition that surround the body of the macbook as a bonus from the technician lab) and its running well for about nearly a month.

    but it starts shutdown again 3days ago. and today its 3 times in a day.
    damn this thing is wasting my mind and my time, i have to do backup again and again. and i forgot backingup my database structure 3times.

    IM REALLY2 UPSET WITH THIS F*@#% MACBOOK
    IF ONLY I CAN TURN BACK THE TIME, I WILL SURELY BUY TOSHIBA, YEAH WINDOWS!
     
  25. 7on macrumors 601

    7on

    Joined:
    Nov 9, 2003
    Location:
    Dress Rosa
    #25
    Mine's doing it again... I've already called Apple and they gave me a case number - but I'm going to wait until there's an official fix from Apple. Right now it seems people are getting new logic boards but within a week the shutdown problem came back. Those with new entirely replaced machines say they have no problems, but if you recall our macbooks didn't get this error until after a month of purchase. So these new books are probably just too new to showcase any of the problems.

    I hope it's something as simple as a firmware update from Apple to stop the shutdowns. Here is to waiting and making sure I do NOTHING important on my macbook until then. I barely got a client email out when it shutdown last.

    Oh and removing the battery + poweradapter and resetting the PRAM seems to make at least mine stable for a couple of days - though there is a potential for it to get worse.

    :(

    EDIT: PS, I wouldn't have bought a toshiba maybe a sony :p
     

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