MacBook Warranty

Discussion in 'Buying Tips and Advice' started by sionharris, Nov 10, 2006.

  1. sionharris macrumors regular

    Joined:
    Oct 29, 2006
    #1
    The UK HE MacBook Warranty has recently been extended from 1 year to 3 years.

    Previously it was an obvious choice to buy AppleCare for £57 but now I am struggling to understand the key differences between the 3-year Warranty and 3 years worth of AppleCare.

    Can anybody help?
     
  2. ~Shard~ macrumors P6

    ~Shard~

    Joined:
    Jun 4, 2003
    Location:
    1123.6536.5321
    #2
    Hmm, that's interesting. I just checked the HE Warranty for here in Canada and it appears to still be the standard 1 year with 90 days of phone support. If it did indeed get bumped up to 3 years though that's pretty impressive - and as you say, makes buying APP not quite as appealing.
     
  3. drlunanerd macrumors 65816

    drlunanerd

    Joined:
    Feb 14, 2004
    Location:
    UK
    #3
    It's only 3 years in the UK :p

    The free 3 years is essentially AppleCare "basic". You get 90 days phone support, and I've heard that you don't get on-site support (although haven't had that confirmed, and in any case with full AppleCare it's only for desktops and even then at Apple's discretion, so not proper on-site support like you'd get with a corporate level warranty).

    The biggest problem is that you don't get anything in writing with the free warranty, and your serial number shows your Mac only having 1 year warranty.

    I've asked before if anyone has ever had to challenge Apple on this, but no-one has responded.

    Personally, given that full AppleCare is a poor extended warranty anyway when compared with other computer manufacturers offerings, I wouldn't pay extra for it.
     
  4. sionharris thread starter macrumors regular

    Joined:
    Oct 29, 2006
    #4
    Could you elaborate on this? Other manufacturers may offer more but that doesn't necessarily mean that AppleCare isn't worth buying.
     
  5. drlunanerd macrumors 65816

    drlunanerd

    Joined:
    Feb 14, 2004
    Location:
    UK
    #5
    Other warranties I've purchased/used (e.g. Compaq, HP, Toshiba) have had contractual response and fix times e.g. next day on-site. AppleCare has none of this - Apple can, and often do, take bloody ages to fix any hardware problems. That's why I recommend not bothering paying an extra £57. Just stick with the free 3 years.
     
  6. zhd05 macrumors newbie

    Joined:
    Aug 14, 2006
    #6
    Ive just bought a Macbook pro from the HE store at Uni, and I didnt pay any extra for the warranty. As far as I understand Im covered for 3 years, but if anything happens Il have to take it in to a Apple store rather than send it through the post. Again, theres nothing in writing, so im curious how you would prove to them you are covered for 3 years??
     
  7. drlunanerd macrumors 65816

    drlunanerd

    Joined:
    Feb 14, 2004
    Location:
    UK
    #7
    Good question, and one which I've not found an answer to.
     

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