Macintouch: MacBook Reliability Survey Results

Discussion in 'Mac Pro' started by IJ Reilly, Jul 31, 2006.

  1. IJ Reilly macrumors P6

    IJ Reilly

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    Jul 16, 2002
    Location:
    Palookaville
    #1
    Macintouch recently asked MacBook owners to respond to survey questions about reliability and satisfaction with their laptops. The preliminary results were published today:

    http://www.macintouch.com/#survey.2006.07.31

    The biggest single issue reported appears to be "buzzing" and "mooing." Oddly enough, many more MacBook Pro owners reported "buzzing" than "mooing," and vice-versa for MacBook owners!

    The 17" Pro had the lowest rate of reported repairs, but overall, the MacBook beat the Pro models for frequency of repairs, by quite a margin.

    Anyway, interesting results. Might be useful for information for people trying to choose between models.
     
  2. myMac macrumors newbie

    Joined:
    Jul 25, 2006
    #2

    Haha, I was just going to post this! I'm glad I refreshed my browser before starting a new thread. That is really interesting and really does show that a lot of online forums depict an overall negative impression regarding the new mac products (because many times, they come to the forums when they have problems).
     
  3. drewfasa macrumors newbie

    drewfasa

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    Jul 21, 2006
    Location:
    Leeds, UK
    #3
    I do alot of work with statistics, and I'm guessing that these polls are probably distorted heavily towards unsatisfied people as they are more likely to be on the net voting in polls, whereas people whose MBs are fine are doing fun things like watching DVDs etc.

    I would be very suprised if 10% of all Macbook owners were dissatisfied and would guess that a real statistical sample would show only 1% or less. 10% overall repairs could ruin a company.
     
  4. IJ Reilly thread starter macrumors P6

    IJ Reilly

    Joined:
    Jul 16, 2002
    Location:
    Palookaville
    #4
    This is probably true to some extent, so the results should be taken as relative thing. Still the good part of the methodology for their surveys is that all daily readers of Macintouch see them, not just people looking for a place to complain.
     
  5. ricgnzlzcr macrumors 6502a

    ricgnzlzcr

    Joined:
    Jun 7, 2005
    #5
    I'm still debating on whethere to upgrade to a macbook now or when the next revision comes out.
     
  6. plinden macrumors 68040

    plinden

    Joined:
    Apr 8, 2004
    #6
    It's interesting to compare this to Macintouch's 2005 survey on iBooks and PowerBooks.

    For example - 41% of the 1/1.25GHz 15" Al PBs and 21% of the 15" 1.5/1.67GHz PBs required repairs in the first year. We'll need to see the results of an equivalent survey this time next year to compare, but still ...
     
  7. drewfasa macrumors newbie

    drewfasa

    Joined:
    Jul 21, 2006
    Location:
    Leeds, UK
    #7
    Was that as reported on a poll, or stats from Apple. I guess they are the only ones who know how many Macbooks go back for repairs, unless they tell us, which they probably wouldnt.
     

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