macmall and ipod engraving

Discussion in 'Community Discussion' started by jelloshotsrule, Mar 16, 2006.

  1. jelloshotsrule macrumors G3

    jelloshotsrule

    Joined:
    Feb 7, 2002
    Location:
    serendipity
    #1
    so i ordered a nano for my girlfriend's birthday (luckily i don't have to worry about her coming around this site....) and i got it through macmall, and got it engraved with a short, one line song quote.. it was about 20 bucks cheaper all told than the apple store would've been.

    i knew that it might look a bit different (i've only seen a couple apple done engravings before), but figured it'd still be good

    well

    i received it in the mail yesterday. quickly opened up the unsealed nano box... lo and behold, the quote is not even freaking centered! it's left justified!

    not only that, but the quality of the engraving itself is clearly lesser. now, that i would accept as a fact of life, but with the lack of centering, it just looks stupid. if it weren't a gift, i might suck it up (though probably not, it looks really bad), but since it is, and it was supposed to be a nice gift (i'm not rich enough to throw 250 bones out the window randomly) i'm pretty pissed

    i emailed their sales address and complained, said i wanted a full refund because it was not at all how it should be, or at least a properly engraved replacement... haven't heard back

    just thought i'd share. feel free to comment. or not. hah
     
  2. jelloshotsrule thread starter macrumors G3

    jelloshotsrule

    Joined:
    Feb 7, 2002
    Location:
    serendipity
    #2
    so i called them because they didn't respond to my email

    talked to a sales rep who basically said that because it's engraved, it's non-returnable. but, as i was on the phone with him i confirmed online that it shows a little display where you type in the text of the engraving and it shows you how it will look on the pod. it's CENTERED! it also looks like a much nicer font, so the whole thing in general is a big hoax.. but anyways, he transferred me to his supervisor who was away from his desk. i left a message and he was supposed to call me back before he left, but it's past 5 pm pst and he didn't call, so i'm guessing i'll have to annoy someone tomorrow. ****ing annoying

    do NOT get your ipod engraved at macmall!
     
  3. cycocelica macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #3
    I wouldn't trust anyone else with my engravings besides Apple. Every person I know who has order an engraved iPod from Apple has been extremely happy. Keep bugging them. There is no reason for it to be off centered.
     
  4. mrwildguitar macrumors regular

    mrwildguitar

    Joined:
    Dec 8, 2005
    Location:
    Glenwood Projects
    #4
    Sucks man. Hopefully you can get this all worked out.
     
  5. evoluzione macrumors 68010

    evoluzione

    Joined:
    Jul 19, 2002
    Location:
    down the road, that's where i'll always be
    #5
    definitely keep on them. if the site shows a visual representation (with no disclaimer) then that's how it should look, if it doesn't, i would think you'd be entitled to a full refund.

    and thanks for the heads up
     
  6. jelloshotsrule thread starter macrumors G3

    jelloshotsrule

    Joined:
    Feb 7, 2002
    Location:
    serendipity
    #6
    i have since talked to the supervisor (finally, took many calls and disconnects - ****** service). he said all engravings are centered, and that he's never seen one that's not. i told him how the dumbass i talked to first was so bold as to suggest that if you wanted it centered you had to calculate how many spaces to put in front of your text and he scoffed at the idea. he had me email him a picture of the back of the ipod to show how it looks so he can take up the issue with their engraver. that was monday, it's wednesday and no word back.

    i'll call or email him tomorrow if i don't hear anything. at this point i am going to give it to my girlfriend sunday regardless, and then just hang onto it to exchange for the new one

    either way, the font they use is not very good looking. i'll post a pic of it if anyone's interested... just doesn't look very professional, very tall and thin font.
     
  7. evoluzione macrumors 68010

    evoluzione

    Joined:
    Jul 19, 2002
    Location:
    down the road, that's where i'll always be
    #7
    yeah please do, i'd like to see a picture of it actually.
     
  8. devilot Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #8
    I agree.

    And that really does suck. :(

    But if your ring idea pans out... I'm sure she wouldn't mind anyway. ;) (Plus, it is a gift, right? So I'm sure she'd appreciate the iPod as is.)
     
  9. jelloshotsrule thread starter macrumors G3

    jelloshotsrule

    Joined:
    Feb 7, 2002
    Location:
    serendipity
    #9
    here you go, not the greatest picture but you get the idea!

    fyi, the text is from a song

    the ring gift isn't any time real soon, so hopefully this will hold her! hah. she may actually get pissed that i spent so much on her bday gift... hmmmm
     

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  10. cycocelica macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #10
    wow talk about ****** engraving. I would definitely keep trying to get your money back or it replaced. Sorry this has happend to you.
     
  11. cycocelica macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #11
    Tell her she can repay you, if you know what I mean. ;) :p :D
     
  12. virus1 macrumors 65816

    virus1

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    LOST
  13. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #13
    I had a coworker order from them once and I saw the engraving and was like...errr?

    Apple's is much better, and MacMal is crap to deal with. She was all excited about free speakers, rebate, coupon....had to call for all of them and spend loads of time on the phone.


    Good luck, though.
     
  14. jelloshotsrule thread starter macrumors G3

    jelloshotsrule

    Joined:
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    Location:
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    #14
    hah yeah. live and learn. i'll let you know what ends up happening, but i have no intentions on keeping that ****** work. i don't even really want an exchange for a properly engraved one, as even centered that wouldn't look as good as the apple version. but oh well. i don't think she'll dump me over it. ;)
     
  15. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #15
    Wow, that's a fugly font. And definitely not centered. Sorry you had such problems...

    It seems like the centering issue will entitle you to return the unit. A refund would be great so that you can go to Apple for real engraving, but they'll probably just want send you another one that is centered.
     
  16. emmawu macrumors 6502

    Joined:
    Jan 19, 2005
    Location:
    Wauwatosa, WI
    #16
    Mac Mall really sucks. I bought a defective iBook G3 from them and (the screw that holds the battery in was stripped so I had to duct tape back of the book or risk it shutting off all the time) and they refused to do anything about it except give me a $10 off coupon an my next Mac Mall purchase (as if I would ever purchase anything from them again). They also were very sarcastic. After that wonderful experience I only purchase from Apple. What a refreshing change.
     
  17. jelloshotsrule thread starter macrumors G3

    jelloshotsrule

    Joined:
    Feb 7, 2002
    Location:
    serendipity
    #17
    so, after nearly 2 months of trying to no avail to get the sales manager to give me a return authorization... i typed up a letter, printed pictures of the ipod i received (engraved improperly) and the ipod as it appears on the macmall site as you type in the text you want (centered of course). i also included the email the sales manager sent me (the only one). i demanded a full refund.

    less than a week after it was received, my credit card has been refunded the cost! whoo!

    so, just stick it to those pricks. suffice it to say, i will not be using macmall again.
     
  18. slug420 macrumors regular

    Joined:
    May 14, 2007
    #18
    awesome...wish i had seen this any time in the past 2 years...just got my ipod touch from macmall and had it engraved. It is centered but man does it look ghetto with that courier font...wtf?
     
  19. rowebp macrumors newbie

    Joined:
    Jun 27, 2009
    #19
    Not engraving

    Macmall doesn't actually engrave items they only apply an ink stamp to ipods. It appears like an engraving but its not and the fake ink "engraving" actually wears off over time.
     
  20. TheShinyMac macrumors 6502a

    TheShinyMac

    Joined:
    Apr 3, 2009
    #20
    where is your proof to back that up I could say that apple does the same proces as macmall
     

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